![Airlines are surprising customers with unexpected kindness, such as shedding fees and offering free perks. This shift, influenced by government regulations and a surge in passenger complaints, aims to improve customer satisfaction and retain loyalty. While low-cost carriers like Spirit and Frontier lead this change, even legacy airlines are stepping up. However, experts warn that this newfound niceness might be short-lived and could eventually result in higher fares. Real, lasting change will only occur when passengers value service quality over cost, pushing airlines to consistently prioritize customer care.](https://cdn.statically.io/img/www.elliott.org/wp-content/uploads/Why-are-airlines-being-so-nice-to-you-768x512.jpg)
Why are airlines being so nice to you?
Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?
Company Contacts
We publish the names and emails of customer service managers. Check out our directory.