Cloudways System Status
Cloudways Autonomous: US Region Intermittent Timeout
Identified - Our investigation has revealed an issue with our service provider's file storage system which has impacted small number of applications on Autonomous. We’re pleased to report that the majority of these applications are now back online, and we are diligently working to restore the remaining few. In parallel, we are in active discussions with our service provider to understand the nature of the issue, why this happened and how we can avoid such issues in future. We will continue to monitor the situation closely and will keep you updated.
Aug 09, 2024 - 19:06 UTC
Investigating - We are currently experiencing intermittent timeouts on a handful of applications. Our team is actively investigating the cause and working to resolve the issue as quickly as possible.
Aug 09, 2024 - 15:17 UTC
Cloudways Home ? Operational
Cloudways Cloud Platform Console ? Operational
Cloudways Cloud Platform Service ? Operational
Cloudways Support ? Operational
Cloudways API ? Operational
Cloud Providers Operational
AWS Operational
DigitalOcean Operational
Google Cloud Operational
Linode Operational
Vultr Operational
Add-on Services Operational
Cloudflare Enterprise Operational
DNS Made Easy Operational
Elastic Email Operational
Rackspace Email Operational
Stackpath Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2024

No incidents reported today.

Aug 11, 2024

No incidents reported.

Aug 10, 2024

No incidents reported.

Aug 9, 2024
Issue with Inbox in Chat Tool
Resolved - This incident has been resolved.
Aug 9, 15:02 UTC
Investigating - Our chat tool team is currently working on an issue where the Inbox is showing inconsistency around conversation assignment and counts of conversations available. Our chat tool team has identified the cause and is working to resolve it.

We highly value your patience and understanding as we strive to rectify the situation promptly. Thank you for your continued support.
Aug 9, 12:59 UTC
Aug 8, 2024

No incidents reported.

Aug 7, 2024

No incidents reported.

Aug 6, 2024
Service Management Errors Across All DigitalOcean Regions
Resolved - This incident has been resolved.
Aug 6, 00:09 UTC
Investigating - Our upstream provider has identified an issue affecting all regions. Users may encounter errors when attempting to manage services through the UI or the API, including the processing of server events. However, existing customer resources, such as servers, remain online and accessible.
Aug 5, 18:59 UTC
Aug 5, 2024
Intermittent issues on the Platform
Resolved - This incident has been resolved.
Aug 5, 19:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 18:29 UTC
Investigating - We're currently experiencing a technical problem on our platform that's affecting operations such as SSL installation and renewal. Our Engineering team is addressing this issue as a top priority. We will keep our customers updated on our progress. We apologize for any inconvenience this may cause.
Aug 5, 17:23 UTC
Aug 4, 2024
Service Disruption - Elastic Email service
Resolved - This incident has been resolved.
Aug 4, 22:45 UTC
Investigating - We are currently investigating the cause of the disruption of email sending services via Elastic Email Add-on. Our Engineering team is in close coordination with Elastic email support who are aware of the issue and they are already investigating it. We will share additional updates once we have more information from Elastic Email.

Please accept our sincere apologies for any inconvenience caused because of this issue.
Aug 4, 16:40 UTC
Aug 3, 2024
Intermittent issues on the Platform
Resolved - This incident has been resolved.
Aug 3, 19:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 3, 17:52 UTC
Investigating - We're currently experiencing a technical problem on our platform that's affecting operations such as SSL installation and renewal. Our Engineering team is addressing this issue as a top priority. We will keep our customers updated on our progress. We apologize for any inconvenience this may cause.
Aug 3, 17:21 UTC
Aug 2, 2024

No incidents reported.

Aug 1, 2024
Slowness issues on Cloudways Platform
Resolved - This incident has been resolved.
Aug 1, 06:46 UTC
Investigating - We are currently experiencing some slowness on our platform. Our team is actively working to identify and resolve the issue as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will provide updates as soon as we have more information.
Jul 31, 05:56 UTC
Jul 31, 2024
Jul 30, 2024
Account Login Issue on Cloudways Platform.
Resolved - This incident has been resolved.
Jul 30, 11:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 08:19 UTC
Investigating - We're currently aware of an issue where some customers are experiencing difficulties logging in to the Cloudways platform. Our team is actively investigating the root cause of this problem and is working towards a swift resolution.

We appreciate your patience and sincerely apologize for any inconvenience caused. Thank you for your understanding.
Jul 29, 07:50 UTC
Jul 29, 2024
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