Business ProfileforTV Weekly Magazine

I opened a ticket to cancel my subscription on 4/23/2014 to Tvweekly that i gifted to my 91 year old father who wasnt happy with the layout of the magazine and found it very difficult to navigate and understand. On 4/25/2014 I received a response to my request as follows. ######################Bill,We can of course cancel and refund the remainder of the subscription, or we can transfer the remainder of the subscription to a friend or family member who may enjoy the magazine.Please note that the ** Weekly refund policy states that you will be refunded the balance of any remaining issues, less a $10.00 processing fee. If the balance is less than $2.00, no refund will be issued.Please let us know your preference by replying directly to this email. Be sure to include the name and address of where a refund should be sent or to which the remaining issues should be forwarded.We've placed the account on hold to ensure that no additional issues are deducted in the meantime.Best,Bekka P.#####################I replied to the email as requested an instructed ***** P to deliver the remainder of the subscription to me and provided my address for delivery. My account is still on hold and I have not received any response or update from anyone at tvweekly customer service since. I have followed up and replied back to the original email from Bekka P on 5/28/2014 and 5/31/2014 and opened another Ticket to customer service on 5/28/2014 asking for an update and confirmation of the change of address for the remaining subscription as requested from them but I still have not received any response from anyone. My subscription is still on hold and I cannot get anyone from tvweekly to help with this matter.