Travelex

My trip was canceled 90 minutes prior to departure due to my host coming down with COVID that morning. I called to let Travelex know before my scheduled departure time. Your cancellation period, which makes sense for *discretionary* cancellations, where a customer simply changes their mind, end 24 hours prior to departure. I was informed that there is no provision for refund outside that window in the event of a cancelled trip, for illness or any other reason. So even though you provided no services you are keeping my money. Unbelievable. You incurred absolutely no loss or inconvenience, but are retaining funds. Meanwhile Delta, who actually suffered inconvenience and possible revenue loss due to last-minute cancellation, refunded me through a button in their app. The rep indicated that a credit would be issued for a future trip, which I suppose keeps this arbitrarily customer-hostile policy legal. But I have to submit for it, await response, track whether that arrives or not, track it so I remember it for future trips, etc. So between these two possible outcomes: 1) You refund me, I buy a new policy next time I fly so the money comes back to you for that trip, and I continue to be a Travelex customer for the foreseeable future. 2) You retain my funds and best case, I get the voucher and remember to use it, making this the same financial outcome as 1) (minus interest on my funds), BUT, I never use Travelex again, and relate this story to anyone who will listen forever encouraging them to make any other choice. …You have decided the second one works best for you. Go figure.

Fortunately we didn't need to use the insurance but I feel it's a good plan for a good price.

Good plan for a simple domestic trip.