24-7 Rooter & Plumbing

I have used 24/7 Rooter & Plumbing multiple times for our apartment rental in the past. Tonight I am using them for a clog in my kitchen pipes/garbage disposal. I used another plumber in the past for my apartment rental but they were only open M-F from 9-5. Anyone who has had a plumbing problem knows that problems never arise during that time frame - thus, this is why I love 24/7 Rooter! I cannot take half a day off of work to wait for a plumber. They text you a photo of the plumber before they arrive. I was able to text the plumber with follow up questions after they left. So easy! They do experience peak periods and I have had to wait, but I think that was due to the heavy rains one time.

We called 24-7 Rooter & Plumber before for minor clogs in our unit but this was the first time that we called them for something major. One of the laundry rooms in our building's common area completely flooded the second floor of our building and through to the ground floor commercial unit. We called them to get an emergency plumber onsite ASAP. The plumber identified the issue and afterwards we met with another team to perform a complete remediation. They were highly professional, prompt and patient. They provided me with important details that helped us understand the underlying causes, etc. I was impressed with their modern equipment and completely thorough process and documentation.

The process was not without stress but I was happy with their work overall. Highly recommend.

I'm a very busy person and had an emergency situation.

24-7 Rooter & Plumbing was readily available and handled my needs with urgency and scheduled a technician immediately.

I have a European style toilet and they were able to understand the workings around it.

The technicians were very professional made sure to put shoe covers over their boots before they entered my home.

Overall, I rate my experience a 10/10!

They answer the phone 24-7. This does not mean they will actually provide you a service 24-7.

Called at 11pm for a toilet that wouldn't stop filling up (albeit slowly), and risked overflowing/flooding our bathroom. Spoke to Shelby (who was lovely; this review has nothing to do with her), who explained they'd get a call out, I should be contacted by a plumber in roughly 45min to an hour.

No call.

Call back at 12:30am. Shelby again. Apologetic, sends the request out again, emphasizes that it's urgent.

No call.

2:30am, exhausted, freaked out about our toilet, frustrated by the lack of response, we call again. We get Nia. Same drill. Asked to clarify what a realistic timeline should be, just in case we misunderstood something earlier. "Well, you would typically get a phone call about an hour later."

THREE AND A HALF HOURS LATER, we never received a phone call. Nothing. We gave you two phone numbers and plenty of time. I think we were more than patient. So now, if we're lucky, we will be taking naps, waking every other hour to go drain a toilet bowl, and calling a professional, RELIABLE plumber first thing in the morning, but honestly, I doubt I can sleep at this point. You didn't just waste our time, you messed with our sleep. Do you know how hard it is to recover from what is essentially an "all-nighter"?! Unforgivable, and unprofessional.

And please, spare me your nonsense copy-and-paste apology. It means absolutely nothing. You can't give me my time back. You can't magically free up my schedule so we can get that sleep back. I doubt I'll even nap, I'm probably looking at staying up all night until 8am when I can call someone else. I am sleep-deprived, cranky, and salty as hell at this point. The only thing I can do is tell people to go ANYWHERE else. You lie about the services you provide, and people need to know that.

I hope you step on Lego bricks barefoot every day for eternity.

I was able to schedule an appointment the same day and got my plumbing issue squared away immediately.

Mike was amazing, he figured out my favorite plumbing issue that others couldn't figure out . ty

Great work!
Mike was professional and kept me informed of scope of work and cost.
Toilets and pipes are running smoothly.

Rather than trying to sell me for something that I might need they were honest with me about what the situation would look like, which is what I appreciate. You know that a place is good when they would rather be honest and help you save money to make money themselves, I couldn't recommend this place more. They care for their clients and potential clients

Called after hours on Sunday for an emergency. Sean was at my home within 30 minutes. He was very kind and knowledgeable. Diagnosed the issue very quickly and snaked and fixed the clog promptly. Pricing was also very fair considering it was 9 pm on a Sunday. Highly recommend. Thank you Sean!

Utter failure. This plumber claims to be available 24/7 but is not. We needed a plumber urgently on Saturday night. Their add on Yelp says they're open 24 hours. When we called, the dispatcher kept me on the phone for a while to take all our info, and said they'd send someone within 45 minutes. A few minutes later we get a text saying no one could come until the next day. I think this is actually just one of those unhelpful middle-man services -- a call-in center that farms your work out to various plumbers they don't know well, or supervise, or hold accountable for quality work. For example, I asked the dispatcher for the name of the technician who'd come, and she said "I don't know any of them."

This was my second time working with Maynor. He's professional, quick, and polite. I would use his services again.