Equinox Palo Alto

I've been surprised to see all the negative reviews about Equinox in Palo Alto. My wife and I have been members for almost a year, and we haven't had any issues. The management staff has been great, always listening and accommodating when we've brought something up. For instance, they waived the fee when we needed a day pass while visiting another city, even though there's usually a charge.

The machines at Equinox are always operational, unlike other gyms we've experienced. The cleaning team is there every day, diligently keeping the machines, laundry, and overall facility clean and organized. This attention to cleanliness and order is something I really appreciate.

Regarding the negative reviews about price, filming policies, and poor classes, let me start by saying this: you wouldn't go to a Ferrari dealership and complain about the prices. If you can't afford it, don't go. It's the same at Equinox--you pay a premium to separate yourself from places like 24 Hour Fitness and other gyms, and in my opinion, you get what you pay for.

Everything is expensive nowadays, and if Equinox's fees are too high for you, you have the power to choose not to spend the money. Another bad review mentioned not being able to film in the gym. Well, this is not your TikTok or Instagram platform; it's a place to focus on fitness and your personal goals, not for gaining followers.

If you're looking for a clean gym with a friendly staff, Equinox is a great choice. Yes, there are day-to-day issues that pop up, but that's normal--it's called life, and nothing is perfect. For those who badmouth the establishment without even talking to management, it's time to get off your entitled high horse and grow up. Either invest in yourself and pay the money or don't. It's that simple. Stop making it a bigger issue than it really is.

I wanted to join a high-end gym to prioritize my fitness and health. I've been struggling with depression and currently weigh 300 pounds. My goal is to lose over 100 pounds and my experience has been awkward and uncomfortable.

I The general manager, who was a very imposing figure at around 6 foot three and maybe 300+ pounds, with a dirty look and a full beard, said to me, "There is no filming at this gym. I don't F*** around and I don't give 2 shits " I been here for 18 years" there are people who can sue us. If you have a video with anyone in the background, it can be a liability." I was like, "Are you serious? Really, what are the odds of someone seeing my video on my TikTok, where I only have like 300 followers, and then coming back to sue me?"

Very ugly gym I'm just a man that is fat that wants to lose weight

Management goes above and beyond what you would expect for a gym that cost over $300 a month.

I get DoorDash delivered to the gym to make my life easier and I'm so lucky that I got special treatment. The equinox staff held a staff meeting and sent me a lovely email that said they will be declining any of my orders at the front desk. Customer service really stands out here.

I really don't understand the reviews. This is definitely the best gym in the Palo Alto area. I just joined and honestly apprehensive due to the bad reviews. The gym is clean, people are nice, classes are great. I really do love it so I felt like I should leave a review for others looking for a good gym. Service so far has been good.

Way ridiculously overpriced for a gym that is basically the same as 24 hour fitness. The classes are fine but the atmosphere could be better and more focused... I ended up getting a yoga membership at YogaSource anyways because I did not enjoy Equinox, negating any money I would have saved from the gym+classes package there. Other than paying for the name, I don't see any reason to splurge for this subpar experience. Disappointed. I think other locations are better (especially in SF), but Palo Alto is not worth it at all.

Terrible customer service when requesting a monthly fee refund after a freeze (I didn't know the max was 3 months) and membership cancellation due to relocation - they have hostile policies that only benefit the company.
Greedy management and no consideration to the special circumstances of the (15 year) customer.

My review is solely of Tal, a personal trainer. Tal gave me a training session when I was considering Equinox. Equinox ultimately did not work out for me, and the pool was too cold which for me was a deal breaker, but I would like to give a shout-out to Tal and recommend him heartily to new clients at Equinox.

First off, Tal is amazingly clear when he demonstrates good form.

Secondly, Tal adapts and adjusts exercises as needed.

Thirdly, he quickly and graciously establishes a personal connection and shows interest in you as a person.

And lastly, he gave me some tips which were new to me even though I had had several personal trainers before Tal.

I wish I could continue working with Tal but the logistics do not align for that.

You pay almost $300 for lower quality gym equipment than a 24 hour. They don't even keep the locker rooms that clean, and overall the amenities aren't worth the price. I'd recommend going to Bay Club if you're going to pay this price point, better service and better quality

HELLO???? Since we do I pay hundreds of dollars to see crusty feet??? What is this gym/brand? I thought it was luxury??

I had a terrible experience here. I was in town for 2 days and wanted to use the gym. I pay $300 per month for access to Southern California equinox. They wanted to charge me $50 to use the gym, which I thought was unreasonable given that I've been a member for 10 years paying that much. The manager was very unhelpful and unprofessional. I ended up going to Berry's Bootcamp instead.