Metric Motors of San Francisco

One-day vacay and I took the German ride to Metric (of all days) on Friday the 13th.
Made the appointment the week earlier and the tune-up was flawless.
Another great auto service experience by MM.
My auto? She purrs and is happy :D

I have been bringing my VW GTI to Metric Motors since around 2015. My first time bringing the car in was to get a second opinion after having received a quote for $8k+ at another shop in SF. While they agreed that everything listed in the quote COULD be done it didn't NEED to be done. Instead they took a considered approach to addressing priority issues. I have never felt taken, had, or that Metric had anything other than my best interests in mind. The owners have changed over the years but that culture of good, honest workmanship hasn't changed.

Recently my car broke down in the East Bay and needed to be towed to a shop. A friend recommended a mechanic in Berkeley that specializes in VWs but I didn't want to take any changes and had it towed straight to Metric. The work was done in less than 24h.

My car is getting old and will need replacing at some point. I hope that I get another VW so that I can continue having my car serviced at Metric.

You never replied to Chester's passing. What a ruddy wanker... You could have at least said "Sorry to heat"...

I've been taking my BMW to them for years. Very reliable and a lot cheaper than a dealer. They are very easy to communicate with as well

Completely trust this business with my car. Jose is a standup guy and I recommend their services to anyone who asks. It's consistently a great car servicing experience.

These guys are great, taking care of two cars for me since 2019. Pictured is manager Jose standing beside my car, after giving me some free training in how to operate my car!

Our Audi A3 failed a smog check. We went to Metric Motors and Jose explained that we just needed to do a drive cycle since he had recently worked on our car and the engine codes were cleared/battery disconnected. He said once we did that, we could stop by and he would scan our car for free to make sure the car passed the smog retest. Jose is such a nice guy with excellent customer service. You can tell he is enthused about what he does. It's so nice to see someone who likes their job. He's very professional and takes the time to explain things thoroughly.
After completing a drive cycle, I went ahead to a smog check station, got our car retested and it passed. It's hard to find great service nowadays. Thank you Jose for taking the time to walk me through what I needed to do and offer moral support!

Jose and the team are honest, helpful mechanics. I was quoted over $900 to fix an engine sensor in my Volvo. The wait time was about 2 weeks. Metric Motors replaced the sensor with a Volvo factory piece for $300. Even better, the repair was done in one day.

I've brought my car back multiple times and always receive great service. Jose is always reachable by text and can usually get you in within a day or two. Highly highly recommend!

There are lots of auto mechanics in SF to choose from but bottom line I'm not sure any of them can compare to Metric.
Here's the biggest reason I keep going back: FULL TRUST.
I mean you're really at the mercy of any shop w the necessary diagnosis and cost of repair, right?

Jose + Andrew are biblically honest, trustworthy, customer service focused and expertly knowledgeable. PLUS IT DOESN'T HURT THAT THEY'RE NICE PEOPLE WHO REALLT CARE!

Can't speak highly enough of Metric Motors.

Our Audi A3 overheated, and our normal mechanic said the engine was ruined, head gaskets were melted, told us to just trade it in, I didn't have $60k laying around for a new car, so I just parked it back in my garage. A few months later I called around to a few garages but no one would touch it, they all said the same thing, trade it in and get rid of it.

Then I called Jose at Metric, he's the only mechanic who said "Bring it down, I'll take a look at it". When I went down to his garage he literally stopped working on the car he had in the bay, took a flashlight to my engine, told me it was only the water pump in about 30 seconds, and gave me a reasonable ballpark repair quote on the spot. I was kind of dumbfounded thinking it can't be this simple, but a day later he started working on the car, sent me video text updates with the work he was doing on it, and low and behold he fixed it, cleaned out the valves, checked all the fluids, did a nice oil change at my request, and, I can't believe it, but my car now runs like a top, no kidding, like a brand new car, oh my god I can't tell you how happy this has made my family.

Metric Motors is a great shop, I don't even want to talk about them because then they'll be swamped, but wow they really did a great job on my car and it's running perfectly now, I can even go on road trips with it, I'm so impressed I can't even begin to tell you.

Thank you Jose, Angelita at the front desk, and there was another mechanic there as well, thank you guys so much for the great work you did for us, we are so happy we found you!

I used to come here and the service was timely and fantastic. However, in the last two weeks I tried to schedule an appointment for an oil change. Left voicemails and even texted with absolutely no response. Supposedly changed ownership? Regardless, how hard is it to respond to someone. Simple yes or no to my request for the appointment should not take more than few seconds. Not coming here again.