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Review Highlights
“I have used Qweex at least 4 or 5 times over the past year or so, and I can report that it is a great option.” in 20 reviews
“Very easy and convenient, setup, came to my house, did the job and left.” in 8 reviews
“He then spent the next hour going through all the details of getting my car clean, both inside and out.” in 2 reviews
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About the Business
Business owner information
Aaron S.
We provide mobile car wash services in the San Francisco Bay Area! Qweex is the premier on-demand car care service. As an on-demand mobile car wash service, we bring the car wash to you, wherever you are in San Francisco. Whether you're parked at work, enjoying a leisurely brunch, or catching up on errands, we will meet you there, armed with eco-friendly products and skilled professionals ready to revitalize your ride. Experience the convenience of mobile car wash that comes to you! Book Online or via our mobile apps!
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Ask the Community
Q:
How do you handle vehicles with visible stains or heavy dirt buildup?
A:
Hi 👋 We do not offer deep cleaning services at this time.
Aaron S., Business Customer Service7 months ago
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Overall rating
71 reviews
5 stars
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1 star
- 789778277Jul 8, 2024
The mobile car wash app has gotten SOOO MUCH better since I downloaded it back in January. I think I had originally booked a car wash and it was never confirmed and no one showed up...and it was kind of crazy cluster. HOWEVER, I re-downloaded the app last week, booked, confirmed, and Taro showed up today right on time.
The cars are looking great and was pretty happy with the work. I did take everything out of the sedan to make sure things were cleaned and Taro did a really thorough job!
After tax and tip, it does come out to be about $95 per car so it isn't cheap...but if you're in a pinch or life is just crazy busy, it is definitely worth it to have a clean car. Plus it is the premium for convenience..
Two thoughts or tips would be: 1. If you are getting two cars washed, the app gets a little weird so it looks like you are adding one car under another car...like the other car is an "Add-on". lol - if you are worried about that, don't ..it seems to be right. and 2. When you check your car after the wash, make sure you check the side mirrors. I totally didn't and there were spots all over the side mirrors. Womp.Helpful 0Thanks 0Love this 1Oh no 0 - Bryan Y.San Francisco, CA31Jul 2, 2024
Great service. Fast, affordable, and efficient. Did a great job on the interior and exterior clean.
Helpful 0Thanks 0Love this 0Oh no 0 - Alan C.South San Francisco, CA1843Apr 15, 2024
Qweex provides really quality handwash work and the convenience of it all is excellent.
Helpful 0Thanks 1Love this 0Oh no 0 - Urban C.San Francisco, CA213625Nov 19, 2023
I've been using this service for a couple of years now for basic interior and exterior washes. The technicians do a good job and it's quite convenient having them come to the house!
Helpful 1Thanks 1Love this 0Oh no 0 - Shikha P.Financial District, San Francisco, CA6935Jun 8, 2023
I have used Qweex many a time in the last 2-3 years. Initially, the service was fantastic. But the last 2-3 times, they have sent the same guy over and over again who is an absolute disaster. The last time he came over he told me he was being overworked and hence cannot scrub off the stains on my car as he was tired. And then he offered to come over on the weekend for an additional $150 to scrub off those stains. Customer service is mediocre at best. I won't be using this service again.
Helpful 3Thanks 0Love this 1Oh no 1Business owner information
Aaron S.
Jun 13, 2023
Hi Shikha,
We sincerely appreciate your valuable feedback, and we extend our sincere apologies for not meeting your expectations in terms of the service we provided. Rest assured, this is not reflective of our usual standards, and we take your concerns very seriously.
To address this matter promptly, we will personally reach out to you to gather more details and discuss a suitable solution. Our primary goal is to regain your trust and confidence in our services. Your satisfaction remains our utmost priority, and we are committed to rectifying this situation to the best of our abilities.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding. - Tywon F.San Francisco, CA01Jan 26, 2024
I've used them a few times was is typically decent for the price not very thorough but again for the price it's doable but as of late they have not been very reliable do to short staffing it's frustrating to book for a service and not receive said service for what ever reason if you use them plan ahead and have a back up plan on standby
Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Aaron S.
Feb 6, 2024
Hi Tywon,
Yep, just like any service-oriented business, we hit a bump now and then with staffing that can mess with our mojo. Sadly, that was the deal with your car wash request in San Francisco.
But hey, we're stoked you accepted our heartfelt apology for the hiccup and gave us another shot. And judging by that stellar 5-star rating and the awesome feedback you gave directly to the tech, it seems like we nailed it this time!
Looks like we've turned the wrong into right, and now we're crossing our fingers you'll update that review to show some love!
Oh, – if you're ever not feeling 100% about the wash, hit us up. We're all about making things right and standing by our 100% satisfaction guarantee!
Hope to see an order from you soon!
Aaron - Aug 17, 2021
First time using a mobile car wash service and I was very happy with the experience! I was in the process of getting my car transferred over to a new owner and wanted to get it nice and clean before sending it off. However, I wanted a service that would also clean the interior of the car rather than just me bringing it through an automatic car wash. But at the same time, I didn't really have the time or patience to bring in the car myself and then sit around waiting for it to be ready. Am I glad that I found Qweex as a solution!
I downloaded the app and made a reservation for the very next day. They had a bunch of different time slots to choose from, all in 1 hour increments as that's how long they expect each service to be. You enter the details of your car and let them know where it will be parked - this is a super handy feature in case you can't be around when they come to clean your car. They would be able to find it without you and take care of the entire service without you having to be there.
The day of my service, my washer (Roger) was super responsive via text. He arrived half an hour early and confirmed with me that the car in my driveway was the correct one to get started on. He then spent the next hour going through all the details of getting my car clean, both inside and out. When he was done, he took a few pics and shot me another text to let me know he had finished and was on his way. I was able to check out and leave gratuity directly through the app. I love this contactless model!
As for the clean itself, there were some minor details that were overlooked but overall, the car looked pretty good and was definitely good enough to be sent over to its new owners.
While the pricing for Qweex will be a little more than what you would pay bringing it in yourself, I found that the benefit of the time and convenience it afforded me outweighed the small price differential and was totally worth it. Would highly recommend Qweex!Helpful 3Thanks 0Love this 3Oh no 1 - Alison L.San Francisco, CA125101Apr 27, 2022Updated review
I have been using Qweex for the past 3 years and I have been nothing but SATISFIED!! They make my 15 year old car look like it just came off the showroom floor!! The prices are reasonable and the guys are professional. They come to my house or my office. Highly recommend!
Helpful 3Thanks 0Love this 1Oh no 0Business owner information
Aaron S.
Feb 21, 2020
Thank you for the review, Alison!! Hope to see you book again soon!
Aaron
Qweex TeamNov 2, 2019Previous reviewThey are always available when I decide, at the last minute, to get my car cleaned. The price is very affordable and they make my 12 year old car look like it just came off the showroom floor!
- Leo C.San Francisco, CA057Jun 14, 2022
Used their service multiple times and was good. Last time I used it their technician scratched my car it's been 3 weeks and no one reaches out to me I've called I've texted people they all say they're working on it but never call me back
Helpful 2Thanks 0Love this 0Oh no 1 - Blake W.San Francisco, CA158201Nov 6, 2022
The city has lost the touchless carwash on Divis, which...while not perfect...was really your best option to keep the car clean. There are other good options, but nothing as quick and easy. I have used Qweex at least 4 or 5 times over the past year or so, and I can report that it is a great option. They do a very good job, it is very convenient, and they are very communicative with you about arrival times. Interior and exterior takes an hour or so - at least for my large car.
One caveat, which has been mentioned before. Sometimes they are right on time in your window, but sometimes they are not. They will let you know, but if you have a time crunch I would tell you not to depend on them to get your car cleaned in a two hour window with 100% certainty (1 hour window to show up and 1 hour to clean the car). You do need to be there or be able to open your car for them upon arrival, so you get into a sort of Comcast situation where you are just waiting around. Right now I am stuck at home with my dog and kid waiting for them to get here so we can have a day. I scheduled my time for 9-10 am because I thought it would be early enough to avoid delays. They are being great and telling me what is up - hence the 5 stars - but it just isn't a perfect system.
In summary - great service, but best to have them come by during a movie or a football game on the weekend, or while you are working, rather than when you have things to do.
Thanks Qweex for being a great service. There is always room for improvement, but I am not taking a star off if you communicate with me!Helpful 0Thanks 0Love this 0Oh no 0
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