Serramonte Subaru

My kudos go out to Steven and Henry! They are awesome! Steven was my sales rep when I tried to reach out for just a quick price check online. He was straight forward with the price and always response promptly and friendly. I finally made the decision to take a test drive, and Henry showed us the features and patiently answered all of our questions. These two guys did a great job.

A great experience buying a car at Serramonte Subaru. Thank you for going above and beyond to make it a great car buying experience. I'll definitely recommend it to any friends of mine who are interested in Subarus.

Last Tuesday I had my 2015 Subaru outback receive a regular major service at Sç. Paul was the service representative. I bought this car at Serramonte and have only serviced it there in these nine years. The service is always been fabulous and service rep Pau was especially wonderful--professional, efficient, clearheaded, he explained everything courteously, All the work on time even, and he supplied me with a loaner car . Paul is top-notch, as is service overall at thus dealership.

Robert Weisberg

We visited Serramonte Subaru today and had an excellent experience. Steven provided outstanding service and detailed instructions. We purchased an Outback from him, and he deserves a definite 5 stars!

I got good quote for Subaru Outback 2024 Premium from Ron Antonelli.
Next day (less than 24 hours later when I collected all the quotes) I tried to contact Ron that I am buying that car.
He did not answer my calls. Instead I've got a new request from different sale person that they could work with me just let them know what I want.
I tried to reach to that person saying I've got a quote and want to buy. I did not have any success reaching that sale person.
After that I've got a call from Jose from the same dealership.
We agree that I am buying car and what time I could come and all those details.
Later I submitted my application for credit check (this is cash offer by the way).
And working on my geico insurance to add new car (I have VIN number)

I've got message from Jose that they already sold that car I am looking for but the could sell me different one for 4K more.
Are you kidding me?!!
Is this bite and switch strategy?!
If this is a mistake it just shows this dealership attitude toward customers...

Got really mad... buying a Mazda CX-50 instead...
In the future would not take seriously any offers from Serramonte Subaru... those guys just not serious...

This one is for Steven Wu. Great guy from the beginning to end when I reached out online for a quick price check. Friendly polite no pressure discussion.

This is what all dealerships should look for in a salesperson.

I bought my new 2016 crosstrek here, and now a new 2024 Ascent Onyx.

If you need someone that speaks cantonese mandarin and English, ask for Steven. Was a pleasant experience. Took around 2hours from getting there, test ride, credit check, finance, to driving away.

Tip: Use reddit subs and ask all their owners OTD price to gauge your budget, baseline, and understanding historical issues you may want to know about your brand and model. Then come to the dealership with your known budget, and youll walk out comfortable and efficent on what was negotiated.

Had a great experience purchasing a car here. Our dealer Henry was kind, informative, and efficient making the car buying experience personal and easy.

Excellent service.
Came in because my Subaru Crosstrek had to be jump started multiple times despite a new battery. There was some issue with the DCM.

Paul is the guy. He was great. Communicated clearly, took care of my car. Everything was done within hours

Subaru has a shuttle service as well which picked and dropped me off from home free of charge.

Excellent

Had great experience with this dealership,
Worked with Steven Wu. He is very knowledgeable about the cars also he was patient and understanding during the whole purchasing process. Highly recommend.

Maverick helped me the other week with my first maintenance on my Impreza. His customer service is amazing. He was helpful and was had a cheerful disposition. He is amazing!

I just leased 2024 Ascent Touring SUV from Serramonte Subaru, Colma CA this afternoon. Their sales team make the whole process so efficient and I can drive off my brand new car in shorten period with reasonable deal! I highly recommend anyone who wants to buy or lease Subaru, please stop by this place 1st.
Special thanks my sales specialist Wilson Ibarra Jr and Internet manager - Steven Wu with his associate - George Yu. Good job guys !