aha - 100% Local Entertainment 12+

Worst customer service. Since the day 1 of purchase, the app doesn’t open on tv. It doesn’t go beyond the black aha screen. I emailed support several times. The only response they ah e was try reinstalling. I told it didn’t work.. and they didn’t have the courtesy to respond even after several follow ups. I’ve asked atleast to refund and close my annual Subscription.. still no response. Very disappointed with the service. Be careful and check that the app works on your tv before purchasing subscription..

Hello, the inconvenience caused is deeply regretted. Can you please share the following details ( TV make and Model,
the software version of the TV screenshot
aha app version,
Os version of TV) with us via the chat support or email us at support@aha.video so that we can escalate this and have this looked into at the earliest? Look forward to hearing from you.

Aha is a disaster app, and definitely it’s not suggestible app to download into mobile phones.

Its been half day since I have been using this app and below are the bugs/defects noticed in the app.

The main problem is, an account is not synchronized across the multiple devices.

Apple TV App:
1. In the official website they have mentioned that it’s compatible with Apple TV, but it’s not really compatible.
2. Even though you have a subscribed user, the profile says “You don’t have any active subscriptions”. And will not allow you to watch anything.
3. With in the app navigation is not user friendly and smooth as when you compare with other apps in Apple TV.

Apple Mobile App:

I was able to login into mobile app for the very first time and logged out after few hours. Since then I have faced bellow issues.

1. When you try to login using mobile number it’ll not allow you to login.
2. If you try to login with your email, the app is crashing with out any error messages.
3. If you try to login again, app stuck with Blank Screen.
4. If you contact the customer care, they’ll guide you through offload the apps data, delete the app and ask you to reinstall the app. After doing this step you’ll see point 3 issue.
5. Now the agent will ask you to follow setup 4 and ask you to restart the mobile, at the issue is still persists. The next answer suggestion from agent is that, login through web browser and cast to your tv.

Hi Sunil, we appreciate the time taken out to write a detailed feedback on the app and regret the experience caused and will help with this. Regarding the issue with compatibility on your Apple TV, we suggest you reinstall the app on your TV before trying to log in again. If you still see this issue (app not recognising your subscription), please drop us a message in the chat support on the app/website or email us at support@aha.video with your registered details and we will revert back at the earliest. Also, we are constantly working on making updates to the platform to enhance the aha user experience and will share your feedback regarding the in-app navigation with our technical team. Also, with the issue on the mobile app, we have noticed that you are using an older version of the app. Could you please reinstall the app on your device so that you will get the latest version (2.10) before trying again? If you still see this issue, please let us know.

I purchased an annual subscription to the Aha app last year, and it has been a deeply disappointing experience. Nine out of ten times, I encounter error messages when trying to play videos, both on mobile and TV. Despite my persistent efforts and multiple daily attempts, the videos rarely play.

I’ve tried troubleshooting by uninstalling and reinstalling the app multiple times, but it has made no difference. This situation is incredibly frustrating, and I feel that the money spent on this subscription has been a complete waste. It seems like there’s little to no value in the service provided, and I question the quality of testing done on this app.

It should be a straightforward process to enjoy the content I’ve paid for, yet it has become a daily hassle. I hope the developers address these issues promptly to improve the user experience and provide the service they promise. Until then, I cannot recommend this app to anyone.

Hello there, the inconvenience caused is regretted and this is not the experience we want you to have. Having said that, could you please send us more details regarding the issue you are facing or any error message that is displayed on the screen with us via chat support on the app/website or email us at support@aha.video? Thanks.