Barnes & Noble 12+

The app won’t log me in or will log me in for a moment before booting me out again. I want to make a purchase and literally can’t load my cart where I added everything I wanted to get. I also can’t access my rewards because of this. This is frustrating and encourages me to go elsewhere where prices are lower anyway. Additionally, search functions as well as product display would benefit from improvement.

We're sorry for the inconvenience you've encountered. Try reinstalling the app and rebooting your device. If the issue persists, please reach out to our support team at service@bn.com with details so we can investigate and resolve this issue promptly. Thank you for your patience and understanding.

**Yet another** B&N app that doesn’t do the things you need an app to do. Really only useful for comparing prices to see if you want to go to their website the next time you sit down at a computer (because the mobile site is a mess, too).

So they closed most of their stores, making it highly unlikely you’ll purchase a physical book. And they decided to have **multiple** apps - but where none of them will let you purchase digital content? And logins are unreliable, and the app loses your cart, and it’s buggy, too!

So now we have a couple useless nooks with no easy way to get digital content. And you have to drive an hour to experience the in-person equivalent of an airport gift shop? No thanks!!

Are the developers closely related to the CEO or something? Any other business would treat this as a 5-alarm fire and demand a functional and integrated app “before the Christmas shopping season”, yet this has been a mess for years. B&N has been playing around like time and money mean nothing to them.

Must be nice, but they can’t push people away forever. I’ll be shocked if B&N exists in a year. So sad. Family loved shopping in their stores back when they were plentiful and large and fun.

B&N… we’ll miss you!

Thank you for taking the time to share your concerns. Sorry for the frustrations you've experienced with our app and website. We understand how important it is to have a seamless and reliable experience. We want to assure you that we are actively working on improvements to enhance our app's functionality, including addressing the issues you've mentioned. Additionally, we're excited to announce that we are opening over 50 new locations this year, bringing our physical stores closer to more customers.

At this time, we are currently unable to provide an in-app shopping experience for digital content in the B&N App and NOOK App. Purchased content on our website via a web browser will sync to your Library in the NOOK App. Items added to your Wishlist within the B&N App do carry over to our website, making them easier to locate.

Your feedback is invaluable to us, and we appreciate your patience and understanding as we strive to make these improvements.

I can literally (and have) cook and eat an entire meal and this app will still be trying to log in. It’s not a server issue because the Barnes & Noble website works just fine, not a wifi issue as the issue persists when I use cell data only or I’m on a different network, not cell signal issue as the issue persists on cell data only where other apps work fine, it’s even a bad install issue as the issue persists when the app is uninstalled and reinstalled. This app used to work just fine and somewhere along the line an update broke something. Also, on the rare occasions I’ve been able to log in on the app, the search also just spins.

We apologize for the difficulties you've experienced using the app. Our team is actively working to enhance the app's performance and ease of use. We appreciate your feedback and patience during this improvement process.