GOAT – Sneakers & Apparel 9+

It’s hard to not call these guys con artist. They will pick apart all kinds of problems with shoes you send them so that you are forced to offer discounts or pay for return shipping. Don’t fall for the idea that their shoes are a little less expensive, they will tax you in every way they can in every angle and drive that price up by the time the transaction is completed. Buy a pair at a good price good chance they’re going to say they are fake with no verification. Makes it hard to believe they’re not doing it in their own self interest to drive up prices. Definitely not on the side of you the small guy buying a pair of shoes or two. They’re going to tear you in every direction possible and try to tell you your shoes aren’t good enough. Multiple times they have sent me horribly damaged boxes when they were advertised as good condition while telling me brand new shoes I had bought and never even tried on were used and forced discounts. Find a different company as this one has gotten really bad over the past year

I have made numerous purchases on here spending a lot of money and time and effort and buying many pairs of different sneakers. I know there are human mistakes at times as we all make them but there has been two different purchases that I have made on GOAT were one they just gave me the correct size and gave me a $20 credit for the inconvenience. But the last purchase I made I had to do two returns because they gave me the same sneaker the second time I ordered it. I have lost a ton of money and shipping and taxes as obviously GOAT doesn’t give you the tax or shipping back that you have spent. I also had to spend time printing return labels, and money gas money on going back-and-forth. I’m returning these products and the only thing they gave me is what I spent on the actual sneaker so now I am out around close to $100. They would not give me a full refund to how I originally paid so they gave me just a go credit so I had to order another pair of sneakers with money. I didn’t expect to spend because I wanted to particular pair of sneakers which I got somewhere else because I was too scared to order from GOAT again, but because they gave me a credit from the original amount of the actual just sneakers, I had to go on order a different pair of sneakers just to use the credit. Going forward after I get this purchase I will never go through GOAT again to buy anything or make any purchases further.

Goat tried to not follow their own terms of service. I sent a pair of shoes and box in perfect condition, I even made sure to take pictures of the shoes and box from EVERY angle as well as the packaging used to show it was adequate enough to protect from damage. When the shoes arrived at their facility the Authenticator claimed the box was badly damaged. Goat offers no proof of damage, no pictures or anything, just a claim by an authenticator and will say that’s the final word. The courier must have shaken my box up or the authenticator must have cut and damaged my box when unpacking it but they tried to pin it on me. For over a month I went back and forth and even had my tickets closed with no response. Goat tried to claim human authenticators cannot make errors which is untrue given that stock x is being sued by Nike for that very same claim as no human authenticator is 100% accurate. They tried to claim my proof of my item in good condition and packaging meant nothing. Customer service reps and supervisors went back and forth with me for a month and tried to get out of following their own terms of service. If an item is sent and the seller sends an item off in the condition it was listed for sale and then said item shows up damaged then it is no fault of the seller and the seller is to be credited for the sale. I’ve lost all trust with goat and I’m unsure if I would ever use their platform for another sale ever again.