Philo: Live & On-Demand TV 12+

In April I did the free trial for a week. I immediately liked it. The commercials I don’t mind bc what if you have to get up and do something when the commercial is on. It just works for me. So I paid the first month after the free trial ended and then like a week later it charged me again and I was like oh no so I canceled it. Well come to find out it charged me twice bc of apple and Philo. So like last week I set another account up, well tonight at midnight it’s suppose to charge me for the month but I wouldn’t have the fee till next week so I chatted with customer service and the chat expert was amazing! I couldn’t change the billing date bc it’s technically a free trial till midnight, well the chat expert Kyle b was amazing at helping me out. He saw that I had an account an April I expressed my concerns and he helped me out. I have a fire stick tv and the app works perfectly. When I’m watching it on my phone in the living room I don’t have an issue. I really enjoy the app and I’m very grateful that Kyle b was able to help me and resolve my issues from my first account. I plan on keeping Philo for awhile.

Thank you for taking the time to share your experience - we're happy to hear Kyle was able to resolve your concern and we'll pass along your message to him 💙

Please don't hesitate to reach out again should you have any other questions or concerns!

This app is so good because it has a lot of channels and shows that I love to watch but it’s lacking in some ways. For example you should be able to watch show that have previously aired just in case you missed an episode or want to watch a movie, I don’t know why philo allows a certain amount of channels to let you watch previously aired shows or movies, plus it dosent even tell you when you are allowed to watch it when it airs on live tv. And another concern I had was that there is no Cartoon Network channel on philo. Why? You guys have add ons for starz and epix but why no Cartoon Network or showtime? Doesn't make a whole lot of sense to me. And the last thing I wanted to add is why do some channels not have all the seasons? For example jersey shore only has season 3 and 4, and black ink crew only has season 8 and 9, dosen’t really make sense. But overall I like the app and all the good shows it had but it needs a lot of improvements. I’m not gonna pay $25 a month just for a couple of channels when half of them you cant even watch what previously aired, some of the seasons are not even available and some channels that most people enjoy aren’t even there… i’d rather just stick to sling unless philo changes their game.

Appreciate the feedback! Normally what's available for content is decided among the network channels themselves. We do offer unlimited DVR so that you can record your shows whenever more episodes air! We're always looking to expand our lineup, so stay tuned for any new announcements. :)

Really disappointed in this streaming app more than any others. Can not stream anything without getting frustrated and angry because nothing will just simply play. it’s also way more expensive than most others, but with a pathetic selection of mostly older stuff to watch so I don’t understand why it’s so much more expensive. That would be fine if it actually played the one show I subscribed to be able to watch . I thought well maybe it’s just that show… but nope it’s every one. I press play it starts to stream but then immediately it starts counting down the seconds to the next episode and switches to the next episodes, & then it does it again 3 seconds into the next episode it’s counting down to the next episode. I was not able to watch 1/2 of the episodes just the few it randomly decided to actually play in full. & it’s really frustrating to even get it to do that. Given how ridiculously difficult it is to try to even watch one full episode this should be no more than FREE! This is not due to my internet connection or anything else on my end & it’s evident the app is just glitching constantly. I’ve tested this over weeks. I tried resetting the phone , also made sure the app is up to date. Will recommend nobody I know pays for this after this experience.

We're sorry to hear you're running into streaming issues! Philo is a cost-friendly way to get the TV you love without the high cost of cable. You can enjoy the latest shows & episodes from 70+ channels with live TV and tune into more 70,000 titles on-demand and unlimited DVR.

Our 24 hour customer support team can also help look into this bug that you're experiencing and get you back up and running as quickly as possible.

Please give them a call (855-CS-PHILO) or chat by visiting philo.com/contact

If you haven't already, you can also try deleting and redownloading the app.

We look forward to hearing from you!