PowerDirector: AI Video Editor 4+

Hello! I absolutely LOVE this app! I use it for my gacha stories. Anyway, I have a problem, now for some reason it says it doesn’t have permission to open my media library. So I go to settings to give it permission, but the tab that I usually click on to allow it doesn’t show up! Now I can’t make anything! Please try to fix it! -Emily Edit: Hello again! It worked! Thank you SO much! I seriously LOVE this app! Keep up the good work! Edit 2: I have a new problem. It won’t even let me in. Right as I click on it it just kicks me out. This has been happening for almost a month, but I don’t want to uninstall it then reinstall it, because then I’ll lose all my hard work. I checked to see if it was because I had low storage. I cleaned up my storage, it wasn’t the problem. I checked to see if it was because it needed an update. It did, so I updated it, and it still wouldn’t let me. Do you know what to do?

Hi Emily, sorry to hear about the trouble. Would you mind contacting the support tema via "send feedback" in the hamburger menu🍔 to let us help you with the way of backing up the project? You may also use the "Offload App" instead of "Delete App" steps to prevent the removal of your projects. You may refer to this Apple guidline for details🔍 https://support.apple.com/kb/index?page=search&q=offload&product=&doctype=&currentPage=1&includeArchived=false&locale=en_US&supportAnswerIndex=1 If the issue persists after the reinstallation, please don't hesitate to contact us via "send feedback" in the setting menu.

So I love this app, I use it so much and I love it. It’s great in all ways and I love what you can do on the app. Also, there so much you can do, like yes! I have been using it non stop and I’m so happy that I got it. The only thing I don’t like very much is that the videos that I make and then put together, I have to keep because I deleted the videos because I didn’t think I needed them because they were on the video but when I re-watched it, the screen was black the whole time and it said like It couldn’t work or something because it didn’t have the videos. But I don’t really mind keeping them. But I do recommend this app for editing, I think it is great for those who are looking for a editing app. Okay this is an update, I just made a 16 minute video and the whole video had SO much lag, like every 2 seconds there was gray lag all over the screen. Like, seriously? I worked really hard on that video and it gives me lag? Please fix this somehow, I saw other people that sent feedback and sure enough it happened to them to. So it’s not just me. I’m not hating but why can’t I make edits that have to be 10 minutes or less? Also THIS APP IS AMAZING! But I do have a couple requests to add. So first of all, can you add to the music and make a search bar that you can search for ANY song. Please and thank you. I LOVE LOVE LOVE YOUR APP!

Hi, sorry for the trouble, and we know how frustrating it could be during the creation. Would you mind sharing the screen recording of the issue to let us have a better view of it so that we could see what we can do for you? You may upload it to the cloud server or YouTube, set it as public, then share the link to it via "Send Feedback" in the hamburger menu 🍔 so that we could have a deeper look into it. The team will help you the soonest. We are here to help, just need some details!

ALMOST UNUSABLE! I have been using this app on & off for over a year now. I had a yearly subscription and it recently expired so I signed up for a week free trial. It used to work so good with some occasional bugs but now it is almost completely unusable. When you start to edit a video, you cannot get it to play through the timeline when you make changes. It will eventually play but can’t take forever and require multiple presses of the play button in the project window. I gave a one star rating because, what should’ve taken me an hour or two for ONE day, took me several days of an hour or more each day trying to get a 25 minute long wedding video. I am canceling this subscription before I'm charged the yearly fee on October 19th. I must hear back from the developer telling me that this is absolutely been fixed. I have this program running on the most powerful iPad Pro 11 inch (M1). How do you take a program that was working almost perfectly a year ago and with the most recent update, it is horrible and doesn’t work right? it must be able to play through the timeline after I make changes so that I can see how it’s going to look. It was a simple project, not that complicated at all. I can’t even make the video as good as I had hoped because of these reasons. I will not subscribe and pay any fees until this has been fixed!

Dear Deborah, we are sorry to hear about the playback trouble you're facing during the editing! 🙇 We know how frustrating it can be when you have the most advanced hardware on the market. May we confirm with you whether the device is using iOS 17? If so, would you mind helping us to make the optimization for it? Would you mind sharing the project pack with us for further inspection? If you're uncertain about how to back up your project, please refer to this article [How to back up my project from my CyberLink PowerDirector Mobile app for iOS?] https://www.cyberlink.com/support-center/faq/content?id=27964 Then you can upload the export project ZIP file to the cloud, set it as public, and then paste the link to the folder in the "Send Feedback" in the settings menu. If you're unwilling to share the project, then you may share the screen recording by using the similar method. Your patience and cooperation are highly valued, and our support team will be ready to assist you as promptly as possible. Once again, thank you for your understanding and for being part of the PowerDirector community.🙏