RH: Weight Loss and Fitness 17+

I really like this app until I discovered that it doesn’t link with any Fitness trackers. Not even my Apple Watch. If you’re entering their recipes, it makes food entry easier, but still sort of disjointed compared to regular fitness apps.
I must say that their customer support is awesome! When I discovered it wouldn’t sync with my tracker, I asked to cancel, they said they could cancel my app, but the six month agreement I’d signed would not be refunded. I explained why it wasn’t working for me and they offered me a 50% refund. I mentioned that I teach Fitness and am looking for something for my clients to use and they gave me 100% refund, customer service, particularly Samantha, and Ami, were extremely helpful very proactive and responded almost immediately! Perhaps if they can grow this a little bit more and make it a little more user-friendly since we all wear fitness trackers now, it will be my go to in the future!

Thank you for sharing your experience, and I appreciate your feedback. I'm glad to hear that our customer support team, particularly Samantha and Ami, was able to assist you effectively.

Your input regarding the app's compatibility with fitness trackers is valuable, and I'll ensure to pass it along to the relevant team for consideration. We're continually working to enhance our app, and user feedback plays a crucial role in that process.

If you ever have more suggestions or need further assistance, feel free to reach out. We're here to support you on your health and fitness journey. Thank you for being part of Reverse Health!

Reverse Health program is one of the best programs I’ve seen. I’m a health coach and have been exposed to and researched multiple weight loss programs. The nutritionist and coach are fantastic. I absolutely loved the provided meal plan and the daily tips. The choice of exercise videos is amazing. Also the videos for each week were very inspiring, informative, educational, and enjoyable. The app, however, it needs some work. It is not extremely user-friendly and when you go to swap out a meal, it often puts it in the wrong timeslot. I.e. I changed my lunch. It moves it to dinner. I had to log off/on and reinstall several times. The tracking of fitness and activity and progress overall could be a little easier that I have found so in other apps. But overall, I thoroughly enjoyed this program and would recommend it to anyone looking to lose weight and keep it off.

Thanks for the fantastic feedback! We’re thrilled to hear you’re enjoying the program and finding the meal plans, tips, and videos valuable. We also appreciate your input about the app's usability. For any concerns or suggestions related to the app, please email us at feedback@reversegroup.io. We’re always working to improve and will take your feedback into account. Have a wonderful day!

The Pilates programs are absolutely NOT 10-15 minutes per day, as advertised. They are all over 23 minutes. When I pointed out their deceptive business practices in advertising and marketing, and asked that my concerns be elevated to their legal team - their response was to LITERALLY cancel my subscription!!! I was so hopeful that this program would be helpful for me, and never asked to have my subscription canceled. But the fact that a person presents them with a challenge to potentially deceptive business practices, and it nearly immediately results in a cancellation: that is VERY concerning. I’m still hopeful that the program can be helpful. It seems like it could be. But the way they treat someone who points out significant issues with their characterization of their product is highly concerning. It’s unfortunate. I had high hopes and had hoped to have the opportunity to leave a higher rating in the review - but I’m apparently “CANCELED” because I asked for the company to reexamine their advertising and marketing.

We’re sorry to hear about your experience and the issues you’ve faced. Your feedback is important to us, and we’d like to look into this further. Please email us at feedback@reversegroup.io with your details so we can address your concerns and process your request. Thank you for bringing this to our attention.