Learn what to do if adding a site to the Jetpack app takes a long time or times out.
If adding a site to the Jetpack app is taking longer than expected or times out, try the following steps:
- Check your internet connection
- Ensure you have a strong and stable internet connection. If you are on a weak signal or a slow EDGE connection, switch to a faster network such as 3G, 4G, or Wi-Fi.
- Restart your device
- Restarting your device can sometimes resolve connectivity issues and improve app performance.
- Update the Jetpack app
- Ensure you are using the latest version of the Jetpack app. Check for updates in the App Store or Google Play Store and install any available updates.
- Clear app cache
- Clear the app cache to remove any temporary files that might be causing issues. This can usually be done from the app settings on your device.
- Try adding the site again
- After checking your connection and making necessary adjustments, try adding the site again.
- Contact support
- If the issue persists, contact Jetpack support for further assistance.
By following these steps, you should be able to resolve most issues related to adding a site taking too long or timing out.
Still need help?
Feel free to contact us. Log in to the Jetpack app and navigate to Me → Help → Contact Support.