Adding a site is taking a long time or times out. How do I fix that?

Learn what to do if adding a site to the Jetpack app takes a long time or times out.

If adding a site to the Jetpack app is taking longer than expected or times out, try the following steps:

  1. Check your internet connection
    • Ensure you have a strong and stable internet connection. If you are on a weak signal or a slow EDGE connection, switch to a faster network such as 3G, 4G, or Wi-Fi.
  2. Restart your device
    • Restarting your device can sometimes resolve connectivity issues and improve app performance.
  3. Update the Jetpack app
    • Ensure you are using the latest version of the Jetpack app. Check for updates in the App Store or Google Play Store and install any available updates.
  4. Clear app cache
    • Clear the app cache to remove any temporary files that might be causing issues. This can usually be done from the app settings on your device.
  5. Try adding the site again
    • After checking your connection and making necessary adjustments, try adding the site again.
  6. Contact support
    • If the issue persists, contact Jetpack support for further assistance.

By following these steps, you should be able to resolve most issues related to adding a site taking too long or timing out.

Still need help?

Feel free to contact us. Log in to the Jetpack app and navigate to Me → Help → Contact Support.