Resolve connection issues with your self-hosted WordPress site using these troubleshooting steps.

Before proceeding with these steps, make sure you’ve tried logging in using the Enter your existing site address option on the login screen. You will need to provide your site address, username, and password. Detailed instructions on logging in with your self-hosted site can be found here.

If you’re running a self-hosted installation of the WordPress.org software, connection issues are typically caused by one of the following:

Plugin Conflicts

Plugins can sometimes interfere with the connection between the app and your site. To troubleshoot, disable all plugins except Jetpack and try connecting again. If the connection works, reactivate your plugins one by one to identify the problematic plugin. More detailed troubleshooting steps for plugin conflicts can be found here.

Inaccessible XML-RPC

The XML-RPC service is essential for the app to communicate with your site. If XML-RPC is inaccessible, the app won’t be able to connect. Use our XML-RPC troubleshooter to check if this service is functioning properly. For more help troubleshooting XML-RPC issues, visit this page.

By following above steps, you can find comprehensive guidance to resolve plugin conflicts and ensure that XML-RPC is accessible, helping you to successfully connect to your self-hosted WordPress site.