Ada

Ever wondered why AI sometimes gives strange or incorrect answers? Our blog, “Demystifying AI Hallucinations: A Comprehensive Guide,” dives into the mysteries of AI hallucinations. Discover what they are, why they happen, and how to tackle them. Don’t miss out on optimizing your AI for extraordinary customer service. Read the full blog: https://lnkd.in/emfMDHa7

AI is a force for good. Don’t believe us? Check out the latest edition of Inside the Black Box for expert insights on how #AI is transforming industries, boosting productivity, and enhancing customer experiences. Read more here: https://lnkd.in/er2qysY7

Are you delivering instant responses and consistent experiences across chat, phone, and email? If not, there's room for improvement. Unlock the secrets to omnichannel #customerservice and learn how AI agents can help you achieve it. Join us on Wednesday, August 7th at 10am PT / 1pm ET to learn: 🔹 Why omnichannel support is a must-have for meeting customer expectations. 🔹 How AI agents can unlock efficient, scalable #omnichannel experiences. 🔹 Real-world success stories from businesses using Ada’s AI Agent for top-tier support. Don't miss out on these insights from industry experts! Register now: https://lnkd.in/dFY3krRf

Our team dove into the depths of terrible customer service — and here’s what we found. Poor email support can take many forms — slow response times, errors in information, lack of security — the list goes on. We’ve all experienced the headache. But it doesn’t have to be this way. Ada leverages #generativeAI to transform email support with personalized, accurate, and timely responses. Say goodbye to long wait times and repetitive queries. With Ada, your #email support becomes seamless and efficient, keeping your customers and team happy and engaged. Take your #customerservice to the next level — visit ada.cx/platform/email.

Don't let email be the weak link in your #customerservice chain. Whether it's messaging, voice, or email, customers expect responses in minutes, not days. That’s why it’s crucial to factor in all your support channels when scaling your #CX strategy. Ada’s AI Agent seamlessly manages customer queries across all channels — ensuring every customer interaction is met with speed, accuracy, and consistency. Discover how Ada can elevate your #email support to meet growing demand: https://lnkd.in/eScxXqyP

The latest edition of our newsletter is live, and it’s packed with insights into the powerful impact of AI on productivity and jobs. Curious about the techniques you need to adopt to stay ahead? Want to know why customers still think chatbots suck, and what experts are predicting for the future of AI customer service? Hint: it's all about letting go of control and using AI to get closer to your customers. Dive in now to stay ahead of the curve. ⬇️

At Ada, we immerse ourselves in the insights and hands-on experiences of our community. This helps us create #innovative solutions that make a real difference, driving better customer experiences and operational efficiency. Our commitment to continuous learning and improvement ensures that our solutions evolve with your needs, helping you stay ahead in an ever-changing landscape. Join us as we continue to learn, grow, and evolve together. Visit ada.cx/new to learn more about how you can stay ahead of the competition and deliver extraordinary #customerservice.

Is your CX strategy future-proof? According to Forrester’s recent Trends Report, the future of customer service will be reshaped through leaders: 1️⃣ Overhauling neglected tech foundations for innovation 2️⃣ Navigating the evolving tech landscape with agility 3️⃣ Preparing for an AI-augmented era through strategic reinvention Discover the methods you need to implement to ensure your support is ready to tackle tomorrow's challenges today. Check out the full Forrester report: https://lnkd.in/eBxhk97z

Build once, deploy everywhere — that includes your inbox. Whether it's handling repetitive queries or resolving complex multi-intent issues, email is key. Ada provides personalized, efficient email responses 24/7 with advanced automation and multilingual capabilities. This helps your team take down the barriers blocking your support from reaching its full potential and ensuring your customers receive top-notch service around the clock. Learn more about how you can unlock the full potential of your email support with Ada. Visit ada.cx/platform/email.

We kicked off this month by celebrating our Canadian roots. 🇨🇦 Being Canadian means embracing a culture of inclusivity, innovation, and resilience. At Ada, we tackle challenges head-on, energize others with kindness and optimism, and focus on continuous improvement. We are proud to celebrate our #Canadian heritage as a reflection of our dedication to community, diversity, and making a global impact from a uniquely Canadian perspective. Are you ready to be part of a team that embodies these values? Visit ada.cx/careers for more information.