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• 10:08, 7 July 2024 GobsPint talk contribs created page Next operation as customer (←Created page with 'In quality engineering, '''Next Operation as Customer''' ('''NOAC''') is a total quality management approach whereby all company internal customers and processes are both receivers and providers.<ref>{{cite book |last1=Westcott |first1=Russell T. |title=The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition |date=7 October 2013 |publisher=Quality Press |isbn=978-0-87389-861-4 |url=https://www.google.com/books/edition/Th...')