Our Firstsource LinkedIn community is now 200,000+ followers strong! Firstsource is on a growth streak — from our business to our people, and now, our incredible followers on LinkedIn. A heartfelt thank you to each one of you for being part of our journey. Your trust, engagement, and shared enthusiasm fuel our passion to continue delivering excellence and innovation every day. As we move forward, we’re excited to keep sharing insights, stories, and the latest in #DigitalTransformation, #AI, and #CustomerExperience. Let’s continue to learn, grow, and lead together. Onward and upward! 👏 #200KStrong #FirstsourceProud #WeMakeItHappen Aniket Maindarkar, Madhavi Behl, Vignesh Nair, Sanjukta Paul, Saurabh Singh, Navin Wadhwani, Ravindra Palve, Gauri Parab, Wasim Chunawala, Agnelo Freitas, Vivek Gupta, Praveen Jadhav
Firstsource
Outsourcing and Offshoring Consulting
Mumbai, MH 201,030 followers
#WeMakeItHappen - for our clients, colleagues and communities!
About us
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries. One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
- Website
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http://www.firstsource.com
External link for Firstsource
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Mumbai, MH
- Type
- Public Company
- Founded
- 2001
- Specialties
- Collections Management, Business Transformation, Robotic Process Automation, Digitilization, Customer Experience, Data Processing, Data Analytics, GenAI, Technology, Digital Transformation, Healthcare, Mortgage, Communication, Media, Trust&Safety, BFS, HPHS, and Business Process Services
Locations
Employees at Firstsource
Updates
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𝗪𝗲’𝗿𝗲 𝗱𝗲𝗹𝗶𝗴𝗵𝘁𝗲𝗱 𝘁𝗼 𝗯𝗲 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲𝗱 𝗮𝘀 𝗮𝗻 𝗔𝗜 𝗙𝗶𝗿𝘀𝘁 𝗠𝗼𝘃𝗲𝗿 𝗯𝘆 Microsoft 𝗳𝗼𝗿 𝗼𝘂𝗿 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝗙𝗶𝗿𝘀𝘁𝗦𝗲𝗻𝘀𝗲𝗔𝗜 𝗖𝗼𝗽𝗶𝗹𝗼𝘁! We’re committed to helping businesses of all sizes seamlessly integrate AI, boosting efficiency, innovation, and competitive edge. #WeMakeItHappen #AI #TechInEverythingWeDo
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At the heart of our Diversity, Equity & Inclusion (DEI) efforts is a vision to cultivate a thriving work culture where every individual feels empowered to be authentic and shine. It is the unique qualities of our employees that make our organization vibrant. To further nurture this, we have established various Employee Resource Groups (ERGs) committed to promoting inclusivity, advocating for change, and creating a workplace where everyone feels valued and empowered. We believe that when everyone feels seen, heard, and appreciated, we can achieve extraordinary things together. #LifeAtFirstsource #FirstForce #DEIAtFirstsource #EmployeeResourceGroups #WeMakeItHappen Aftab Javed, Jo Carlin MSc GMBPsS FCIPD, Ripudaman Boparai
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And he's just getting started! Ritesh Idnani Phil Fersht HFS Research #MakingItHappen #FirstsourceProud
Meet the CEO driving the most explosive growth in the tech services industry.... Ritesh Idnani of Firstsource. Over 17% y-o-y... Learn more about how he's doing it shortly. Aniket Maindarkar Wendy Shlensky Melissa O'Brien
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𝗧𝗵𝗲 𝘁𝗲𝗹𝗲𝗰𝗼𝗺 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗶𝘀 𝗯𝘂𝘇𝘇𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗴𝗮𝗺𝗲-𝗰𝗵𝗮𝗻𝗴𝗶𝗻𝗴 𝗽𝗼𝘄𝗲𝗿 𝗼𝗳 #𝗚𝗲𝗻𝗔𝗜! At Firstsource, we're at the forefront of this revolution, using #GenAI to supercharge our operations and elevate customer satisfaction. We #MakeItHappen with our passion to constantly innovate, ensuring unmatched customer value with cutting-edge technology. 𝗖𝘂𝗿𝗶𝗼𝘂𝘀 𝗮𝗯𝗼𝘂𝘁 𝗵𝗼𝘄 𝘄𝗲'𝗿𝗲 𝗮𝗰𝗵𝗶𝗲𝘃𝗶𝗻𝗴 𝘁𝗵𝗲𝘀𝗲 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝘃𝗲 𝗿𝗲𝘀𝘂𝗹𝘁𝘀? 💡 Dive into our latest blog by Dax Lopes, our Senior Vice-President – BU Head US Communications to discover how we are leveraging GenAI to transform #CustomerSupport operations in the #telecom industry. 👉 Click here to read the blog: https://lnkd.in/gDGQ2waF #TechInEverythingWeDo #DigitalTransformation #OperationalEfficiency #AI
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Our #SourceOfGood volunteers truly embody the spirit of putting #TechInEverythingWeDo! 🌟 We're incredibly proud of our 13 #Firstsourcer volunteers who have developed essential tech solutions for our NGO partners, Nirmaan Organization. Driven by the spirit to #MakeItHappen, their passion and teamwork led to the creation of a fundraising app to streamline donor communication and a web scraping tool for a job portal. Since July 2022, our teams have been providing in-house development and support to NGOs like Robin Hood Army and Nirmaan. Their efforts have maximized digital platform potential by developing impactful webpages, enhancing website navigation, offering business insights, and creating self-service channels like chatbots to boost donor experience. They also integrated chatbots, payment functions, and validated campaign websites through Azure AD. This is a true testament to our vision to enable #Tech to enrich the lives of our communities, and our amazing volunteers are bringing it to life! 💪💻✨ #TechForGood #FirstsourceCares #DigitalInnovation Shahul Karim, Sankara Mahalingam (he/him), Floran Jayaraj, Abid Hussain, Pascal Rajan, Nimi Joseph, Preethi Prabhu, Vishal Rao, Namratha Reddy, Anshul Bhargava, Ajay Chembula, Pravin Salunkhe, Venugopal Mudhaliar, Sundara Sukavanam
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We are excited to share that George Frazis has joined the Firstsource Advisory Board! George is the Founder and CEO of George Capital Finance Solutions, where he leads a team of Australia’s top finance experts. Deeply respected and recognized leader for his strategic capabilities and transformative vision in the finance industry, he was Managing Director and CEO of Bank of Queensland (BOQ), where he led a $1.35 billion equity raising and significantly grew the lending book. He also served as Chief Executive of Westpac Group’s Consumer Bank, CEO of St. George Banking Group, and held senior roles at National Australia Bank, the Commonwealth Bank of Australia’s Institutional Banking Division, and the Boston Consulting Group. George holds board positions including Chair of the Prime Minister’s Industry Advisory Committee on Veterans’ Employment and Board Member of The Hellenic Initiative. He co-founded Head Start Homes and holds a B.Eng (Hons) from Curtin University and an MBA from Wharton. Welcome aboard, George. We look forward to #MakeItHappen together! #AdvisoryBoard
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We're super excited to welcome Soroco, a global leader in advanced AI solutions, as a partner for Firstsource and its clients. Together, we’re set to revolutionize business process services with the power of Soroco's cutting-edge Scout AI model and our deep domain expertise! Scout AI is a digital interaction intelligence tool that learns from organizations, creates a work graph to reveal bottlenecks, and provides actionable insights to boost productivity. This collaboration enhances Firstsource’s ability to deliver transformative solutions, driving efficiency and innovation for our clients. The future of business process services is here, and we are thrilled to lead the way! 🚀 #Partnership #MakingAIHappen #WeMakeItHappen Ashish Chawla, Sreejit Ankarath, Rahul Agarwal, Wendy Shlensky, Piyusa Ranjan Prusti, Munjal Jhala, Sumit Mahajan, Suraj Niranjan
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At Firstsource, our clients' success is at the heart of everything we do. We're excited to launch our new #ClientSuccess series, where we'll share inspiring testimonials from our valued clients, showcasing how #WeMakeClientSuccessHappen. From streamlining operations to enhancing customer experiences, our team is dedicated to delivering solutions that leverage the best of technology and drive meaningful #results. Under EdTech, our engagement with ETS continues to scale up. In our first story, hear from DENNIS STETZEL, SVP, Operations, ETS, as he shares his experience working with Firstsource: https://lnkd.in/gaz92UPg Stay tuned as we spotlight the impactful stories of our clients' journeys and celebrate the partnerships that power their growth. Here's to celebrating success together! #WeMakeItHappen #SuccessStories #FirstsourceProud Ritesh Idnani, Sohit Brahmawar, Aniket Maindarkar, Vivek Sharma, Tij Nerurkar
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𝗧𝗼𝗱𝗮𝘆 𝘄𝗲’𝘃𝗲 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱 𝗙𝗶𝗿𝘀𝘁𝘀𝗼𝘂𝗿𝗰𝗲 𝗿𝗲𝗹𝗔𝗜 – our suite of AI-led platforms designed to enable businesses of all sizes to drive digital transformation and seamlessly integrate digital technology and AI into their operations, driving efficiency, innovation, and competitive advantage. Firstsource relAI leverages our deep domain expertise, extensive data analytics, and proven process capabilities to deliver digital transformation for our clients, responsibly. Read more: https://lnkd.in/gQ8HRdYW #WeMakeItHappen #TechInEverythingWeDo #relAI #DigitalTransformation #AI #Innovation
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