jordesign 11:48 pm on July 23, 2024
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25th July Support Team meeting

It’s been a minute since our last team meeting – so it’s time for us to catch up. Just a couple of specific things that would be good to talk about.

Next Steps for DSA Changes

In March we started discussing any changes that might be needed in the forums to adhere to the new Digital Services Act. That conversation lapsed after that and, given there are legal requirements we need to meet, we need to turn this into some actionable items to move things forward. If you’re able to review the post (and comments) before the meeting that would be very valuable.

Support Team RepTeam Rep A Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts.

It’s been a while since we considered the Team Rep role. I’ve checked in with Marius – and he is happy for us to have a chat about whether we should nominate a new rep.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 11:17 am on July 18, 2024  

Proposed updates to the Support Handbook

It’s been a little while since the Support Handbook had been reviewed and updated – so I thought maybe it was a time to give it a bit of a refresh.

As a start – I’ve gone through and reviewed the handbook (and associated pages) and drafted some proposed recommendations. I’d appreciate all and any feedback on these proposed changes (and suggestions of others) from the community before we move ahead with making any changes.

Please take some time to review the changes in this document – and offer comments and feedback. I’ll leave the feedback open for 2 weeks – wrapping it up on August 1st to prepare for making the actual changes.

https://docs.google.com/document/d/1zBsYOwzoFyHYHv0AsvTCJDh0HIU8FKYqgZAKkZhpEqE/edit

Thanks in advance!

jordesign 2:38 am on June 18, 2024
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20th June Support Team meeting

The support meeting will be held on Thursday, June 20 2024, 20:00 UTC (20:00 UTC, June 20) in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required) or at https://make.wordpress.org/support/chat/.

In Matt’s post about WP’s 21st birthday, and also at the WCEU keynote, the Forums were called out specifically as an area to improve and focus on.

“Forums should be front and center in the community.”

This fits well with discussions we’ve been having over the past month or two regarding challenges and opportunities in the Support Forums/Team. In this week’s meeting I’d suggest we try and organise these thoughts into some proposed actions we can publish publicly to address the proposed focus on improvement.

This can probably be a pretty free-flowing discussion – but I’m keen for us to come up with a concrete list of actions. A few thoughts as starting points…

  • How can we address the issues we’ve discussed previously? dwindling volunteers, entitled users, how to make sure we unflag as much as we flag, continued improvement in handling sockpuppets.
  • What ways could we encourage more people to search for answers, and ask questions, in the forums?
  • What tooling improvements should we prioritise asking MetaMeta Meta is a term that refers to the inside workings of a group. For us, this is the team that works on internal WordPress sites like WordCamp Central and Make WordPress. for help with?

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 10:28 am on June 5, 2024
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6th June Support Team meeting

The support meeting will be held on Thursday, June 6 2024, 20:00 UTC (20:00 UTC, June 6) in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. (a Slack account is required) or at https://make.wordpress.org/support/chat/.

Just a little reminder that this is a new time. We’d love to see you there – but if the timing means you are unable to attend – feel free to leave any thoughts or discussion in in the comments of this post.

Support Team challenges

Let’s spend a little time sharing and discussing the challenges we see in the forums, and in the tasks performed by the Support Team.

Support ForumSupport Forum WordPress Support Forums is a place to go for help and conversations around using WordPress. Also the place to go to report issues that are caused by errors with the WordPress code and implementations. opportunities

Let’s also have a little think about opportunities we see to make the Support Forum experience better, more helpful, or more compelling to WordPress users.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums

jordesign 12:39 pm on May 13, 2024
Tags:   

16th May Support Team meeting

The support meeting will be held on Thursday, May 16 2024, 20:00 UTC in #forums on SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/.(a Slack account is required) or at https://make.wordpress.org/support/chat/.

Just a little reminder that this is a new time. We’d love to see you there – but if the timing means you are unable to attend – feel free to leave any thoughts or discussion in in the comments of this post.

Automated Support Badges

There’s been plenty of discussion about this both in TracTrac Trac is the place where contributors create issues for bugs or feature requests much like GitHub.https://core.trac.wordpress.org/. and in past meetings. But with a proposal to have this worked on at the WCEU Contributor DayContributor Day Contributor Days are standalone days, frequently held before or after WordCamps but they can also happen at any time. They are events where people get together to work on various areas of https://make.wordpress.org/ There are many teams that people can participate in, each with a different focus. https://2017.us.wordcamp.org/contributor-day/ https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/. – it’s time to some to some final decisions and clarity around what we’d like. Please keep in mind that getting anything in place and automated would be good – so we can make recommendations for the purposes of the work being done, and then course-correct later on if needed.

Encouraging more Forum contributors/contributing

Let’s continue our brainstorm from last meeting about how we can be more open and inviting, and celebrate/encourage contributors who are regularly helping others in the Forums.

Proposal for a Support Trac bug scrub

This has been discussed a little already – but lets further discuss the potential of having a Bug Scrub on the week’s we don’t have a meeting. Would this be useful? When should we hold it? What would we expect the outcomes to be? Let’s talk about it.

Checking in with international liaisons

This is the section where we reach out to the non-English speaking parts of our community, to see how they are doing, if there’s anything we can help each other with, or just interesting things going on that it would be nice to share with others.

There’s no requirements for previous participation or “fame” to share here, anyone is welcome, and we encourage newcomers to participate!

Unable to make the meeting, or maybe meetings just aren’t your thing? We would still love to hear how things are going in other non-English speaking parts of our community. Please feel free to let us know via the comment section below, in your own time, if there is anything you’d like to share, any questions or concerns you have, or just to let us know you’re doing OK!

We will make a habit of putting this callout with every agenda post going forward, so that everyone has a chance to join in.

For any other items to discuss, please add them to the comments below, or bring them up in the meeting.

#forums