Ever wondered how to turn customer support challenges into opportunities? Vera Straneva, Head of Key Clients Group at SDG, shares three power-packed strategies to navigate sensitive user inquiries like a pro. 🌟 With a massive user base across 65 dating products, SDG's customer support team has mastered the art of handling tricky situations. From proactive communication to personalized solutions and empowering your team, these tactics – endorsed by renowned experts – will help you transform potential negatives into positives, strengthening customer loyalty and trust. 🤝 Take Your Customer Support to New Heights! 💬 #CustomerSupport #CustomerCare #SocialDiscoveryGroup #SDG #CustomerSupportLife #CXProfessionals
Social Discovery Group
Software Development
Top world’s largest social discovery company uniting 70+ brands with 500M+ users
About us
Social Discovery Group is a global technology company that builds the future of social discovery apps at the intersection of dating, social, and entertainment. Our portfolio includes 60+ platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund. More than 500 million people across 150 different countries enjoy our products. We strive to have 10 times as many. Our international team of 1,200 professionals and digital nomads works all over the world. Together we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfill their needs for communication and attention from other people and artificial life forms. Your opportunities with SDGroup: ➔Join to work alongside other inspired and creative minds. We employ international professionals with a background in launching global products ➔Grow as an expert. We have a mentoring system and an internal IT community of professionals one can learn a lot. ➔Become a Digital Nomad. We believe that digital nomads are the pioneers of our time, ready to change the world and change themselves. ➔Create your own product. For more than 20 years we have been creating premium international online services in global dating, and within our own venture studio we are launching new projects in the entertainment, social games, and streaming segments. You will have the opportunity to create innovative products. We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products We are the refugee friendly company.
- Website
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https://socialdiscoverygroup.com/
External link for Social Discovery Group
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Malta
- Type
- Privately Held
- Founded
- 1991
- Specialties
- Software Developement, Highload projects, Game Mechanics, Streams, Front-End Development, Back-End Development, React Native, Digital, Venture, Investement, Mobile Development, NLP, Data Analysis, Failsafe System, .Net Development, and Machine Learning
Locations
Employees at Social Discovery Group
Updates
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At SDG, we embrace this global lifestyle with a team of 1.200 professionals working worldwide. To honor this vibrant culture, we've even created a Digital Nomad Calendar featuring unique holidays like Digital Nomad Day. 🌍 Marked annually all over the globe on August 8, this day celebrates the advantages and lifestyles of those who work from anywhere in the world. To celebrate it, we're throwing a massive bash with rooftop pool parties, yoga sessions, SUP board training, and a watermelon speed-eating contest (just kidding)! 🎉 While working with the outstanding team, we've identified several types of nomads. 🏞️ 𝗔𝗱𝘃𝗲𝗻𝘁𝘂𝗿𝗲 𝗦𝗲𝗲𝗸𝗲𝗿𝘀: Love the thrill and freedom of adrenaline-pumping experiences. Find them hopping from tropical islands to mountain peaks! 📊 𝗔𝗺𝗯𝗶𝘁𝗶𝗼𝘂𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝘁𝘀: Logical problem solvers who are highly focused. They set goals, write annual reviews, and prefer books over Netflix binges. 💻 𝗧𝗲𝗰𝗵 𝗪𝗶𝘇𝗮𝗿𝗱𝘀: The ones with a ton of Chrome extensions and multiple screens. Perfectionists and task-focused. 🌬️ 𝗪𝗶𝗹𝗱 𝗖𝗮𝗿𝗱𝘀: Go where the wind takes them. You wonder how they make money, but they do work! 💼 𝗙𝗼𝘂𝗻𝗱𝗲𝗿𝘀: Traveling as a digital nomad aligns with their ongoing personal and business development, allowing them to enjoy life and pursue breathtaking hobbies. Curious where you fit in? Check out our carousel of photos showcasing these diverse digital nomads! 🌟
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📣 Exciting News Alert! 📣 We're thrilled to announce that Social Discovery Group is an official Emerge partner for 2024! 🎉 🎟️ Don't Miss Out: ⚡Join our special 2-hour session designed exclusively for product managers. ⚡Meet the SDG team at our branded booth and stand a chance to win our top-notch merch! 🗓️ Mark Your Calendars: Dates: September 25-26, 2024 Location: Yerevan Act Fast! Grab Your Tickets at the Best Rate🌟 See you at EMERGE 2024! 🚀
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You run In-App Events and don’t know if your efforts bring any value? 📈 While IAEs have proven effective for re-engaging users, attracting new downloads, and increasing revenue, traditional tracking methods like OneLink don’t actually include IAEs. Elena Alekseeva, Team Lead ASO at SDG, has written a guide about how we managed to develop our own composite way to evaluate IAEs. Check by the link ➡
How To Measure The Results Of In-App Events When Onelinks Don’t Work
Social Discovery Group on LinkedIn
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💞 Love at First Byte 67% of our users found connection and comfort through dating platforms and AI in the last year. 📖 Discover why digital dating is more than a just a pastime via the link https://lnkd.in/d2Cu8mMu #digitaldating #AI #loneliness
New Digital Study Reports 67% Of Online Users Resort To Online Dating And AI To Combat Loneliness - Global Dating Insights
https://www.globaldatinginsights.com
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When you think of the most delicious fruit of the summer, what comes to mind? That's right, it's the juicy peach! And our SDGangers are just as scrumptious! 🍑 In true SDG spirit, we decided to switch things up and swap our regular Pitch Days for Peach Days! Why? Because we're all about breaking the mold and redefining reality. 🚀 We gathered brilliant colleagues from around the world, including CxOs, product leaders, analytics experts, and market research pros. For two days, product teams showcased milestones, outlined future visions, and shared inspiring stories of overcoming failures. 🌟 Highlights of the event included insightful Q&A sessions, peach workouts, online quizzes, and photo contests with amazing prizes. 🎁 A massive shout-out to everyone who participated both online and offline, asked thoughtful questions, and supported one another. 🤗 Let's continue growing and learning together! #SDG #SocialDiscoveryGroup
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Right now, we're bringing together the brightest minds in the industry - our very own colleagues - for our Peach Days. 🍑 Our CxOs, talented product leaders, analytics experts, and market researchers are coming together to share their results, game-changing ideas, and plans.
Head of Content | Project Management | Content Management & Strategy | App Development | Dating Industry
First day of Peach Days (formerly known as Pitch Days) in Antalya with Social Discovery Group is done ✅ 🍑 This is a fascinating time full of business insights, networking and opportunities to brainstorm. It is also a time when we share product results, success stories or epic fails (and lessons we learned from them). If you scroll back to my post from last year’s Pitch Days, you will find me talking about our plans to ride the technological wave with the help of VR and AI — and here we are, a year later, already discussing first results. Exciting, I’m loving it 🔥 #productpitch #peachdays #peachit #business #meetup
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We're #hiring for a new position in Social Discovery Group! Apply now or share this opportunity with your network!
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We're #hiring for a new position in Social Discovery Group! Apply now or share this opportunity with your network!
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We're beyond stoked to share that SDG is teaming up with DSC Europe 24 - the world's BIGGEST conference on Data and AI! 🌐 We can't wait to rub elbows with industry bigwigs, brainy data scientists, and fellow game-changers from all corners of the globe at this epic event.💡🔬 📅 Nov 18-22 | 📍 Belgrade | 🏟️ Metropol Palace Hotel Don't miss out on the action - grab your tickets now and let's shape the future of connections together at DSC Europe 24! 🎟️🚀
It is with great pleasure that we announce our next partner for the upcoming DSC Europe 24 - Social Discovery Group! 🤗 Social Discovery Group (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 60+ social discovery platforms with 500 mln users across the globe. Dating.com, DateMyAge, Dil Mil, and Kiseki are among the company’s products. SDG leverages AI and ML to revolutionize social discovery apps, help people combat loneliness, and build meaningful connections globally. The company implements multiple AI-powered tools across its brand portfolio to meet user needs and create a safe space for singles all over the world. Explore more about them at: https://lnkd.in/dwVaqFGJ Thank you for partnering with us, and helping us on our mission to change the world through data! ❤️ #ai #datascience #ml #sdg #bigdata #generativeai #dsceurope #belgrade
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