Common Problem
What documents do I need to provide for verification?
If you are randomly asked to verify, you may be required to provide us with the following clear, readable documents. We recommend that you send us the verification information in advance, so that we can conduct more convenient transactions with you in the future.
ID card/CCCD – a clear and complete document with your photo and your name, date of birth and validity of the document.
Proof of address – a document that can prove your current address within the last 3 months. This document is only required when there is no address information on your valid identity document or when we specifically need this document (depending on your account activity)
The proof of account ownership depends on how you deposited or withdrew funds from your previous transactions with us. Please refer to the other documents listed in the following FAQ section for more information on what types and details of documents you will need to provide.
Source of funds or proof of assets – these are other documents we may need, depending on the use of your account. Refer to FAQ: What documents can be used as source of funds or proof of assets.
Please note:
Required documentation is clearly readable.
Documents must be clear and complete. No part of the paper may be cut or folded.
Documents must be issued within the last 3 months showing your name, residential address, account details, ONBET transaction details and the date the document is valid.
If information is missing or inconsistent, you may also need to provide other documents, such as a birth certificate, visa or entry permit, etc.
If you can bring documents in other languages to translate into English, it will be a great support for us.
For a paperless electronic account, please take a full screen image, which must contain the account information, transaction information, and web address bar. An electronic screen shot may be used as proof of valid account ownership, proof of financial resources or assets, but is not a valid proof of address.
Please submit images in JPG, GIF, PNG or PDF format only, maximum file size is 4 MB each.
Please use the highest resolution device to provide images.
If you don’t have a scanner, you can use a digital camera or smartphone to take a photo.
After logging into your account, upload your file directly to the “data verification page. Alternatively, you can also use the ONBET account registration email to send to {kycemail}..
When providing documents via email, please use the email registered with your ONBET account, otherwise your verification processing time will be longer.
According to the relevant policy license and the situation of your account usage, you may still need to provide other documents for verification later. ONBET has the right to carry out this verification work to ensure providing a safe entertainment environment for each member.
Why do I need to do verification?
For the following reasons you need to complete the verification check:
Update separate registration information in personal information
Incomplete personal information or transactions with ONBET
Personal or inappropriate information or transactions with ONBET
Apply promotion
Specific betting behavior
Random test
Additionally, ONBET will back up as needed for any ONBET member to review.
Account
How many accounts can I register on ONBET?
You may only register one account with ONBET and will only maintain one account at all times. If any other account is found to be yours or related to you, ONBET will, in accordance with the terms and conditions of retention, treat any such account as a related account and close it.
Do I need to provide identity verification documents to play on ONBET?
As part of our necessary responsibilities to meet ONBET’s regulatory requirements, we are required to verify the identity of our members. Our relevant departments will send you a letter informing you of the copies of the required identification documents.
Why does an error occur when I log in with a password?
Please check if the password you entered is correct, the password must be at least 6 characters, case sensitive, if you still cannot log in, please use the “forgot account or password” function to reset your password.
Is my personal information safe?
We are committed to implementing the best security measures, providing customers with a comfortable and safe environment to gamble.
We are committed to protecting personal information in accordance with data protection laws, including how we process this data.
All services must comply with ONBET’s own laws and standards.
Kindly refer to our Privacy Policy page for more details.
Am I allowed to play on ONBET?
You must be at least 21 years of age or the legal age of majority in your locality, whichever is older, and have read and agreed to the ONBET rules and terms. Click the link for more information.
If I want to play other gaming websites besides sports betting, do I need to register a new account?
No need, once you register and complete your membership information, you can play all the products offered on the website.
How do I check transaction details in my account?
After logging into your account, you can go to “My Account” “Account History” and view transaction information for the past 30 days.
If you need to view transaction details over 30 days, please contact online customer service or send a message to onbet88vn.net@gmail.com providing the four information filled in when registering and the information, time (such as deposit, withdrawal, betting details) that you need to query, after verifying your identity we will send the relevant information to your registered email
What is Responsible Betting and how does it help me?
As a reputable and responsible gaming company, we hope that you will adjust your mentality while enjoying the services of the website to the fullest. A small number of customers may be addicted to games to the point of adversely affecting the economy, career, family and society. In this regard, our company sincerely recommends that you take some time to visit the responsible betting site to view important information, clarify and adjust your entertainment mentality.
How to disable yourself?
You can choose one of the following ways to disable:
After logging in to the account, click “my account account settings” and tick disable, then click “Send confirmation”; Or use the registered email to provide your account and the date of disablement to send a letter to OnBetVIP@gmail.com , if the date of implementation is not stated in the letter, the date of receipt of the letter will be taken as the implementation start date.
Can I unblock before the block expires?
When you apply for deactivation, we will block your account for the duration of the block. During that period, you will not be able to un-disable, log in to your account, or use our services.
Do I need to always keep a balance in my account?
No, there is no need to keep a balance in your account.
If my account is not used for a long time will it be locked? If locked how do I reactivate it?
If your account has no transactions for 6 consecutive months since the last login, it will be considered an inactive account.
If your account is inactive for more than 18 months from the last login, ONBET reserves the right to donate your account balance to charities or social causes and close your account.
If you have a request to activate an inactive account, you can contact online customer service to provide your account name, personal question and answer to activate. Or you can send a request via registered email to OnBetVIP@gmail.com .
To deposit and withdraw money in ONBET, does my registered name need to match the name on my ID card/CCCD?
Your registration account in ONBET must use your real name and legal identity, and your betting account in ONBET to deposit or receive money via credit card, debit card, bank account or other payment account must also be the same.
I forgot my registration email, what should I do?
If you can still log in to your account, you can click “my account”, “account profile settings” to view; If you can not log in, please contact our online customer service.
I registered but can’t place a bet
After registration and before making your first deposit, you first need to fill in your membership information.
You can fill out your membership information immediately after registration, or go to the “Profile” page to fill it out at any time within 6 months of registration.
To complete your membership profile, you will need to provide the following information:
call
Name
Confirm your account name, password and email address
Mobile and landline numbers
Birthday
Nationality and place of birth
residence
residential address information
Preferred language and time zone
Again, do you really want to receive updates and offers?
Double check that you are over 21 years old (and above the legal age in your area). You have read the site’s terms and conditions.
Again, deposits cannot be made until you have completed your profile.
Again, you cannot deposit until you complete your profile.
Profile Verification
What is KYC?
Know Your Customer (KYC) means meticulous investigation activities, ONBET is a regulated company, must fulfill this responsibility to provide services to you. KYC procedures are established to ensure members comply with the laws and legal transactions？
What is ONBET’s KYC verification process?
ONBET is authorised and regulated by the Isle of Man regulator in the UK, as part of its regulatory requirements:ONBET is required to comply with licensing requirements to check the identity of its members.
To complete the necessary review process, we will require members to provide certain valid identity documents. Relevant information will be sent to you via your registration email, as well as your ONBET account mailbox. Please note that you will need to fax, scan or take a photo to send the necessary document information.
You can also proactively provide documents before being asked for verification. We recommend that you use the upload function of the data verification page, which will send the information to us more quickly and easily. If you cannot use this function, you can also send the file via the registered email to the email .
Why do I need to do verification?
For the following reasons you need to complete the verification check:
Update separate registration information in personal information
Incomplete personal information or transactions with ONBET
Personal or inappropriate information or transactions with ONBET
Apply promotion
Specific betting behavior
Random test
Additionally, ONBET will back up as needed for any ONBET member to review.
When can I expect to see what documents I need to provide for review?
You will receive a notification letter from our security review department, you need to provide review documents. The review department will send a letter to your ONBET account registration email, also notify via ONBET account mailbox
Additionally, ONBET will back up as needed for any ONBET member to review.
I did not receive a notification from the ONBET review department, can I proactively submit documents for review?
Yes, of course, we encourage customers to register for a better experience on the website. You can log in to your ONBET account, click on the confirmation information, and directly download the file on this page. If you cannot use this function, you can also use the registration mailbox to send the file to the mailbox.
What documents do I need to provide for verification?
If you are randomly asked to verify, you may be required to provide us with the following clear, readable documents. We recommend that you send us the verification information in advance, so that we can conduct more convenient transactions with you in the future.
ID card/CCCD – a clear and complete document with your photo and your name, date of birth and validity of the document.
Proof of address – a document that can prove your current address within the last 3 months. This document is only required when there is no address information on your valid identity document or when we specifically need this document (depending on your account activity).
The proof of account ownership depends on how you deposited or withdrew funds from your previous transactions with us. Please refer to the other documents listed in the following FAQ section for more information on what types and details of documents you will need to provide.
Source of funds or proof of assets – these are other documents we may need, depending on the use of your account. Refer to FAQ: What documents can be used as source of funds or proof of assets.
Please note
Mandatory documentation must be clearly readable
Documents must be clear and complete. No part of the paper may be cut or folded.
Documents must be issued within the last 3 months showing your name, residential address, account details, ONBET transaction details and the date the document is valid
If information is missing or inconsistent, you may also need to provide other documents, such as a birth certificate, visa or entry permit, etc.
If you can bring documents in other languages to translate into English, it will be a great support for us.
For a paperless electronic account, please take a full screen image, which must contain the account information, transaction information, and web address bar. An electronic screen shot may be used as proof of valid account ownership, proof of financial resources or assets, but is not a valid proof of address.
Please submit images in JPG, GIF, PNG or PDF format only, maximum file size is 4 MB each
Please use the highest resolution device to provide images.
If you don’t have a scanner, you can use a digital camera or smartphone to take a photo.
After logging in to your account, upload your file directly to the “data verification page. Alternatively, you can also use the email registered for your ONBET account to send it to {kycemail}. When providing documents via email, please use your ONBET account registration email, otherwise your verification processing time will be longer.
According to the relevant policy license and the situation of your account usage, you may still need to provide other documents for verification later. ONBET has the right to carry out this verification work to ensure providing a safe entertainment environment for each member.
