WhatsApp Business
In-app purchases
4.4star
14M reviews
1B+
Downloads
Everyone
info
About this app
Everything you love about WhatsApp plus built-in tools for business
WhatsApp Business is a free-to-download app with built-in tools to help you work smarter, build trust, and grow your business.You get free calls* and free international messaging* plus business features to help you do more with conversations.
Download the app to get business benefits like these:
• Work smarter. Save time by letting the app do the work for you! Send customers automated quick replies and away messages so you never miss an opportunity. Use labels to quickly organize, filter, and find important conversations. Create a status to share an offer or news, and even take orders and payments** in-app to create a great customer experience.
• Build relationships and trust. With a professional business profile on a secure platform, you build credibility and trust with customers. Use the app to provide more responsive customer support and build long-term loyalty. Subscribe to Meta Verified*** to reinforce your authenticity.
• Sell more and grow. Get discovered, advertise, and make more valuable customer connections. Boost sales by sending targeted offers to customers; create ads that click to WhatsApp; showcase your product catalog; and give customers the convenience of in-app orders and payments.**
FAQs
Are all features free?
The app is free to download and use, with a mix of free and paid features.
Can I still use my personal WhatsApp?
Yes! As long as you have two different phone numbers, your business and personal accounts can live together on a single device.
Can I transfer over my chat history?
Yes. When you set up the WhatsApp Business app, you can restore a backup from your WhatsApp account to transfer your messages, media, and contacts to your business account.
How many devices can I connect?
You can have a total of five web-based devices or mobile phones on your account (up to 10 if you subscribe to Meta Verified***).
*Data charges may apply. Contact your provider for details.
**Not available in all markets
***Available soon globally
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
4.4
13.8M reviews
URSULA FORD
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June 14, 2024
I love the App but I was very dissappointed when my history was just wiped clean on 3 occasions, then backed up to a week before. The problem is my catalogue can't be backed up, it was so much work setting it up. I'm now very sceptical setting my catalogue up again. That is extememly disappointing as it's so convenient to send it to your customers
4,661 people found this review helpful
pizza slice
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August 7, 2024
New features are great, love that we are FINALLY able to edit messages! adding the following features would be even greater 1) A search engine for the catalogue 2) being able to edit/delete the customer labels when creating a new label 3) being able to see the labels when sharing pictures or broadcasting from your gallery 4) please bring back being able to select sections of text to copy it's seriously annoying having to copy the whole message when you just wanna copy a part
1,304 people found this review helpful
olabintan olalekan
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July 20, 2024
I'm unable to view contact status I muted. The muted status section keeps showing blank. Kindly fix this. Cos it's a muted status doesn't implies I won't still check them. Kindly look into this. Apart from that,. Other new modifications are top notch and are business friendly. Especially the status boost feature that enables wider range of visibility for business owners. Would be ready to give it a 5 star if the aforementioned issue is being looked into critically.
4,547 people found this review helpful
What's new
• You can now add notes about your customers directly on WhatsApp. Open a chat with the customer, tap on their name, and tap ‘Add customer notes’ to get started.
• You can now create and send Events in groups. Tap the ‘+’ button and select ‘Event’ to get started.
These features will roll out over the coming weeks.
• You can now create and send Events in groups. Tap the ‘+’ button and select ‘Event’ to get started.
These features will roll out over the coming weeks.
App support
