THE OPEN UNIVERSITY SYSTEM STATUS

Information about the availability of The Open University’s core IT systems


If you think there is a major system issue that is not listed here, please contact your usual OU helpdesk.



IT systems are running normally
Information about the availability of The Open University’s core IT systems

Major Incident

Operational

Apprenticeship Portal

Operational

Broadcast Partnerships (BBC) website

Operational

Ceremony booking

Operational

Dashboard

Operational

eTMA submission system

Operational

External Network

Operational

Help Centre website

Operational

iCMA access

Operational

Library Services

Operational

Module websites

Operational

Online rooms

Operational

OpenLearn

Operational

Registration websites

Operational

StudentHome

Operational

Telephone service

Operational

TutorHome

Operational

Tutorial booking system

Operational

Other services

Operational

Protection against Distributed Denial-of-Service attacks

Operational

Test

Operational

Scheduled Maintenance

EventsDiary Database MaintenancePlanned Maintenance

Schedule

August 13, 2024 8:00AM - 2:00PM BST

Components

StudentHome, TutorHome, Other services

Description

This is essential maintenance to improve the security, performance and reliability of our database systems. Impact: ModuleChooser • For students, ModuleChooser will be unavailable. This means students will not be able to select modules during this time. • For staff, the alias function will be unavailable, but the staff version is available. StudentHome: Students will not be able to access their personal links and news links. TutorHome: Tutors may experience some issues with group emails with attachments. The document name links list may not appear. All other features of StudentHome and TutorHome are unaffected.
Learn 3 Maintenance Notification (Staff websites)Planned Maintenance

Schedule

August 19, 2024 7:00AM - 9:00AM BST

Components

Module websites

Description

Our Learning Systems will be upgraded for staff websites (on learn3.open.ac.uk) on Monday 19 August, between 07:00 and 09:00. Websites on learn3.open.ac.uk will be unavailable while the upgrade is being carried out and the AL dashboard will not display new notifications from learn3.open.ac.uk websites during this time. TutorHome and the eTMA system will be available throughout.
Module, Study and Community Website MaintenancePlanned Maintenance

Schedule

August 21, 2024 5:00AM - 9:00AM BST

Components

Module websites

Description

Our Learning Systems will be upgraded on Wednesday 21 August, between 05:00 and 09:00. Module and Study websites on learn2.open.ac.uk, and community websites on learn1.open.ac.uk won’t be available for some of that time and the Dashboard won’t be displaying new notifications. Anyone using Students in Secure Environments websites (learn7.open.ac.uk) during this time won’t be able to log in. If they are already logged in before the upgrade begins, they will be able to continue using the system as normal. StudentHome and the eTMA system (which can be accessed via StudentHome) will be available throughout.
Learn 7 (SiSE) Website MaintenancePlanned Maintenance

Schedule

August 22, 2024 7:00AM - 9:00AM BST

Components

Module websites, Other services

Description

Planned upgrades are scheduled for Students in Secure Environments (learn7.open.ac.uk) websites, on Thursday 22 August , between 07:00 and 09:00 am. Apologies, during this time the systems will not be available.
OpenStem Labs Website MaintenancePlanned Maintenance

Schedule

August 22, 2024 7:00AM - 9:00AM BST

Components

Module websites, Other services

Description

Our Learning Systems will be upgraded for OpenStem Labs (learn5.open.ac.uk) on Thursday 22 August, between 07:00 and 09:00. Websites on learn5.open.ac.uk will be unavailable while the upgrade is being carried out.

The Open University

Accessibility Statement