Peter Weatherhead

East Molesey, England, United Kingdom Contact Info
923 followers 500+ connections

Join to view profile

About

I am a MSP certified Senior Programme Manager and Change Delivery Specialist, leading the…

Activity

Join now to see all activity

Experience & Education

  • Peacock

View Peter’s full experience

See their title, tenure and more.

or

By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy.

Projects

  • 1. SHL Digital Transformation: Product Innovation

    -

    SHL’s e2e delivery approach was unable to support its new digital transformation strategy. As Head of the Digital PMO, designed and implemented a new product innovation framework based on lean principles. Created a RACI detailing the new model and then translated it into a user-friendly playbook for training and communications; introduced a comprehensive governance model; established consistent and accurate reporting; created and delivered a transition plan; drove adoption of the new framework…

    SHL’s e2e delivery approach was unable to support its new digital transformation strategy. As Head of the Digital PMO, designed and implemented a new product innovation framework based on lean principles. Created a RACI detailing the new model and then translated it into a user-friendly playbook for training and communications; introduced a comprehensive governance model; established consistent and accurate reporting; created and delivered a transition plan; drove adoption of the new framework by championing its principles across SHL and gradually establishing it as the new way of working; created a new set of artifacts and templates for the team to use; and regularly gathered feedback & used insight to drive continuous improvement. The new approach allowed the Digital team to prioritise the roadmap based on value, driving ROI improvements and increasing client product usage by up to 20%.

  • 2. SHL Digital Transformation: Scaled Agile Delivery

    -

    SHL’s software delivery capability was not fit for purpose for a global, digitally led organisation. As Head of the Digital PMO, led the introduction of a new model based on Spotify’s scaled agile framework. Ran stakeholder workshops to elaborate the new squad structure; defined roles and responsibilities; introduced OKRs (objectives and key results) as well as standard agile metrics; introduced a new resource management tool covering nearly 300 people across 3 continents; and coached scrum…

    SHL’s software delivery capability was not fit for purpose for a global, digitally led organisation. As Head of the Digital PMO, led the introduction of a new model based on Spotify’s scaled agile framework. Ran stakeholder workshops to elaborate the new squad structure; defined roles and responsibilities; introduced OKRs (objectives and key results) as well as standard agile metrics; introduced a new resource management tool covering nearly 300 people across 3 continents; and coached scrum masters on implementing agile ceremonies and behaviours. The new model drove big efficiency gains (wastage down by up to 50% in some teams), big time to market reductions (from months to weeks) and improved quality and visibility of squad backlogs

  • 3. Sky Sports Restructure

    -

    Sky were planning a major restructuring of their Sports product. As Programme Manager, led project for NOW TV & Sky Sports Mobile TV (SSMTV) in UK & ROI. Defined SSMTV customer model/use cases/test scripts/journeys; managed key partner relationship; managed e2e stream/logo testing; ran web domain/retail impact assessments; and ensured launch readiness of customer comms/service estates. Succeeded in managing last minute proposition changes & ensuring all changes were released on time for the…

    Sky were planning a major restructuring of their Sports product. As Programme Manager, led project for NOW TV & Sky Sports Mobile TV (SSMTV) in UK & ROI. Defined SSMTV customer model/use cases/test scripts/journeys; managed key partner relationship; managed e2e stream/logo testing; ran web domain/retail impact assessments; and ensured launch readiness of customer comms/service estates. Succeeded in managing last minute proposition changes & ensuring all changes were released on time for the launch.

  • 4. NOW TV/Samsung Partnership

    -

    NOW TV needed to launch their app on Samsung TVs to increase headroom. As Programme Manager, led project & hand over to BAU. Created/managed progress against aggressive delivery plan; coordinated PR/marketing plans; produced business/use case & test scripts; utilised beta test feedback to improve performance/UX; and created delivery blueprints for future device launches. Succeeded in enabling the app launch on Samsung TVs in time for Christmas with 70k viewers added within 3 months.

  • 5. Joint Sky/NOW TV Proposition

    -

    NOW TV needed to create a joint proposition with Sky to leverage each other’s assets. As Programme Manager, led programme from inception to benefits realisation across both organisations. Designed proposition for tight delivery schedule; agreed e2e customer journeys/ UX; designed/implemented service models; managed £1.5m budget; identified/prioritised sales & learning campaigns; and delivered roadshows/incentives to sales & service estates. Succeeded in delivering 16 individual campaigns to…

    NOW TV needed to create a joint proposition with Sky to leverage each other’s assets. As Programme Manager, led programme from inception to benefits realisation across both organisations. Designed proposition for tight delivery schedule; agreed e2e customer journeys/ UX; designed/implemented service models; managed £1.5m budget; identified/prioritised sales & learning campaigns; and delivered roadshows/incentives to sales & service estates. Succeeded in delivering 16 individual campaigns to drive 20k sales & extensive learnings.

  • 6. NOW TV eCommerce

    -

    NOW TV needed to improve its cancellation journey to reduce customer churn. As Programme Manager, led project to introduce personalised messaging/offers in the cancellation journey. Led customer churn prediction model development; developed key deliverables; ensured accuracy/ timeliness of model data feeds; created new cancellation user journeys/UX; implemented model ‘test, measure, learn’ approach; and developed operating model for BAU. Succeeded in exceeding target of 2% churn & reducing cost…

    NOW TV needed to improve its cancellation journey to reduce customer churn. As Programme Manager, led project to introduce personalised messaging/offers in the cancellation journey. Led customer churn prediction model development; developed key deliverables; ensured accuracy/ timeliness of model data feeds; created new cancellation user journeys/UX; implemented model ‘test, measure, learn’ approach; and developed operating model for BAU. Succeeded in exceeding target of 2% churn & reducing cost of offers to NOW TV.

  • 7. EE Network Taskforce

    -

    EE were experiencing network performance issues during integration which were increasing churn. As Senior Programme Manager, led cross-functional task force to identify/address root causes. Agreed hypotheses/tested using business-wide data; amended key processes; changed KPI reporting; re-focused network investment; developed network perception comms plan for contact centres; and introduced new governance for outage management. Succeeded in addressing network issues to reduce customer network…

    EE were experiencing network performance issues during integration which were increasing churn. As Senior Programme Manager, led cross-functional task force to identify/address root causes. Agreed hypotheses/tested using business-wide data; amended key processes; changed KPI reporting; re-focused network investment; developed network perception comms plan for contact centres; and introduced new governance for outage management. Succeeded in addressing network issues to reduce customer network complaints by 50% in 4 months.

  • 8. EE Post-Merger Integration

    -

    The merger of Orange/T-Mobile created a new leading network with major synergy potential. As Senior Programme Manager, managed network workstream in the post-merger integration. Created network strategy/business case (£250m p/a opex savings target); managed vendor/ partner engagement; joint-sponsored launch marketing campaign creation; built phased TOM; created integration plan; and created/led PMO for integration plan initial phases (£36m capex budget). Succeeded in ensuring all deliverables…

    The merger of Orange/T-Mobile created a new leading network with major synergy potential. As Senior Programme Manager, managed network workstream in the post-merger integration. Created network strategy/business case (£250m p/a opex savings target); managed vendor/ partner engagement; joint-sponsored launch marketing campaign creation; built phased TOM; created integration plan; and created/led PMO for integration plan initial phases (£36m capex budget). Succeeded in ensuring all deliverables were produced on time, in full & to budget.

  • 9. EE Strategy Alignment

    -

    EE required a coherent implementation plan following their formation. As Head of Strategy Alignment, took on new role to drive corporate strategy across newly merged organisation. Led annual strategy formulation process; ensured 300 project roadmap strategic priority delivery; managed strategy governance; communicated strategy across organisation; delivered transformation programmes; and ensured strategic priorities cascaded into departmental KPIs. Succeeded in creating a unified strategy…

    EE required a coherent implementation plan following their formation. As Head of Strategy Alignment, took on new role to drive corporate strategy across newly merged organisation. Led annual strategy formulation process; ensured 300 project roadmap strategic priority delivery; managed strategy governance; communicated strategy across organisation; delivered transformation programmes; and ensured strategic priorities cascaded into departmental KPIs. Succeeded in creating a unified strategy, widely understood & followed across the organisation.

Recommendations received

4 people have recommended Peter

Join now to view

More activity by Peter

View Peter’s full profile

  • See who you know in common
  • Get introduced
  • Contact Peter directly
Join to view full profile

Other similar profiles

Explore more posts

Explore collaborative articles

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Explore More

Others named Peter Weatherhead in United Kingdom

6 others named Peter Weatherhead in United Kingdom are on LinkedIn

See others named Peter Weatherhead

Add new skills with these courses

See all courses