The Wayback Machine - https://web.archive.org/web/20120505113615/http://redditgifts.com:80/faq/
RedditGifts: an online gift exchange program for the reddit.com community
We here at RedditGifts are here to help but would really love if you'd take a look through these helpful frequently asked questions first.
Feeling extra helpful? How about you add a quesiton and answer to the list here.
About redditgifts
About the Terminology
About the Exchanges
About Shipping
About Rematching
About the Gallery & Awards
About Meetups
Support
More Questions

About redditgifts
What is redditgifts?

redditgifts has two focuses: organizing gift exchanges between redditors and providing a place to organize reddit meetups.
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Who can participate?

Participants must have a valid reddit account to sign up with redditgifts.
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About the Terminology
Who or what is a "Santa"?

A Santa is the person sending the gift. Regardless of which exchange (e.g. Secret Santa, Halloween, books, etc), we refer to the gift giver as a Santa.
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What or who is a “giftee”?

A giftee is the person who is receiving the gift.
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What or who is a “rematcher”?

A rematcher, also know as a Rematch Santa, is someone who has signed up to give to a giftee who’s original Santa didn’t follow through.
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What is “r/SS”?

The Secret Santa subreddit (http://reddit.com/r/SecretS...) is often abbreviated to “r/SS”.
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What is “Matching Day”?

Matching Day is the day sign ups close and participants are matched with their giftees. Matching Day varies with each exchange. The Exchanges page (http://redditgifts.com/exch...) will tell you the exact date for each exchange. Click on the “info” link for the appropriate exchange to see when it is.
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What is “Shipping Day”?

Shipping Day is the day everyone is supposed to have their gifts in the mail by. Shipping Day varies with each exchange. The Exchanges page (http://redditgifts.com/exch...) will tell you the exact date for each exchange. Click on the “info” link for the appropriate exchange to see when it is.
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What are “Exchange Credits”?

Exchange credits are what you get for participating in exchanges. They are free and the more you participate the more you get.

When you sign up for redditgifts, you are given 1 credit. When you sign up for an exchange, it costs 1 credit. When you have completed everything required of an exchange, you will receive your credit back, as well as an additional credit for completing the exchange. If you were a rematch Santa, you will receive 1 bonus credit for the exchange. The number of credits you have indicates the number of simultaneous exchanges you can participate in.

We do this to try to ensure that people do not sign up for many exchanges just to receive gifts. Hopefully as more time goes on, the more effective this system will be.

To see how many exchange credits you have, go to http://redditgifts.com/exch... and look under the “Sign up for new exchanges” header.
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About the Exchanges
When do they happen?

There are three primary exchanges every year, Secret Santa in December, Arbitrary Day in June, and Halloween in October. Look for information to start popping up early December, May, and September respectively.

There are also many other exchanges throughout the year. If you mark your profile (http://redditgifts.com/prof...) and make sure the box beside “Receive upcoming exchange notifications?” is checked, you will get an email when they are announced.
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Can I use multiple exchange credits to signup for an exchange more than once?

At this time, exchange signups at limited to one per user, regardless of how many exchange credits that user may have.
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How much am I expected to spend?

We recommend about 20$ USD. However,you can choose to spend more or less. It really is not about the money but please do not be a dick about it. It is all about the thought and effort.

Please keep in mind if you choose to spend more, you are not guaranteed to receive a gift outside the 20$.
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Do I have to reveal myself to my giftee?

Revealing your identity to your giftee is completely up to you.
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Can I cancel my participation?

We understand that life sometimes gets in the way of good intentions. Any time before you are matched you may cancel. Once matching is done, however,, you can not cancel your participation.

If you would like to cancel your participation before Matching Day, go to your Exchanges page (http://redditgifts.com/exch...) and click on the title of the exchange you would like to cancel participation for, and click the "cancel participation" link.
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Are we required to ship internationally?

No, you opt-in to shipping internationally. **Please note that this is a preference, not a guarantee.**

If there are not enough people signed up in your country, you may get matched internationally, despite your preference. Likewise, if you opted-in to international shipping, you may be matched domestically.
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How can I change the likes I entered when I signed up?

Go to your Exchanges page (http://redditgifts.com/exch...
1. Click on the title of the exchange you would like to update your likes for
2. Click on the “updates likes/dislikes” link
3. Update the text and click on “Update My Settings!”
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How are we matched up?

On matching day, our system will randomly match you with another redditor in a completely random fashion and you are not matched to each other.
E.g. ilovecats may send to ilovedogs who may send to ihatecats who may send to I hatedogs who may send to ilovecats. It’s completely random.

You are not provided with information on your Santa, only your giftee.
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I’ve received my match, now what?

Now, you get to stalk them, in a non-creepy way of course. Check their reddit history. Stalk them on metareddit. You can look for them on google, facebook, twitter, linkedin, whatever. You do have all the information they have chosen to give you, so use it.. But please do not be creepy about it.

Once you have shipped your gift, please make sure you let us know you’ve shipped your gift here: http://redditgifts.com/faq/...
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I don’t like my giftee; Can I get a new one?

No. Who you are matched with is who you are matched with. Please keep in mind that you chose to give a gift for the sake of gift giving only and your gift may enlighten someone else’s life.
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I want to ask my giftee a question, can I do that without revealing myself?

Yes. Contacting your giftee is not required, but if you want to ask them something, on the Retrieve Match page (http://redditgifts.com/exch...), click on the exchange title, then lick on “retrieve match” and there is a link below your giftee’s address which lets you send an anonymous message. When you send a message, your giftee will get an email letting them know, and you will get an email letting you know when they reply.
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What do the parcels on my status screen mean?

Your exchanges screen features a parcel icon that represents the gift you can expect. The date below indicates when the information was most recently retrieved by your Santa. This will change depending on how often your Santa looks at your info. The date indicates the latest date they looked at your info. When the present is shipped, the icon will turn green and the shipping information provided by your Santa will be to the right.

Tracking numbers are not required, but they are encouraged. Please also keep in mind that some people don’t check more than once.
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What if I cannot make the shipping deadline?

Your giftee is counting on you and they are waiting. If you are late shipping, please send your giftee a PM and let them know that they have not been forgotten.

If you do ship late, redditgifts will send you You will receive reminder emails. If you are very late, your giftee may mark the gift as unreceived which will result in you being banned from redditgift exchanges. That’s not cool.
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How do I mark the gift I’m sending as shipped?

From your exchanges page (http://redditgifts.com/exch... ):
1. Click on the exchange title
2. Click on the “confirm shipped” link
3. Enter the shipping details and you can either save the shipping information or save and add another package if you have shipped more than one gift.
Make sure you checked the “promised you shipped” chekbox!
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How do I mark my gift I received as received?

From your exchanges page (http://redditgifts.com/exch... ):
1. Click on the exchange title
2. Click on the “post received gift” link
3. Add as much information as you want, and include as many photos as you want.
4. Click on the “Save and Publish” link
Your Santa will get an email letting them know you received their gift with a link to the gallery.
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I received an additional gift from my Santa, how do I update my post?

Do the same thing you did when you first marked the gift received, from your exchanges page (http://redditgifts.com/exch... ):
1. Click on the exchange title
2. Click on the “post received gift” link
3. Add as much information as you want, and include as many photos as you want.
4. Click on the “Save and Publsh” link
Your Santa will get an email letting them know you received their gift with a link to the gallery.
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I've marked my outgoing gift shipped and marked the gift I received as received. How come I haven't got my exchange credit back?

Your exchange credit will be returned to you once your giftee posts their gift. If you go to your exchanges page (http://redditgifts.com/exch...), you will see the exchange icon in grayscale and "Please wait for your match to post the gift you sent" if all that remains is your giftee to post.

There will be a cutoff date by which all people who's giftees do not post the gift they received will receive their credit back.
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What happens to people who don’t ship a gift or mark a gift received?

They will be sent many email reminders and, ultimately people who don’t ship a gift or mark their gift received are banned from future exchanges.
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Why are some of my redditgifts trophies not showing up on my reddit profile?

The participation trophies for the "major exchanges" (ie. Secret Santa, Arbitrary Day and Halloween) also appear on your reddit profile. No other redditgift trophy will appear on your reddit profile.
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About Shipping
What do I need to send a present through the mail?

Please check with your local postal service for specifics, but general best practices are:
- Do not wrap the package. You can wrap what's inside, but not the shipping box.
- Ensure the destination address is clear. Don't forget, you can print a shipping label from the Retrieve Match page.
- Return addresses are generally not required for domestic shipping. However, if there is a problem with delivering the package, it won't be able to be returned to you without a return address.
- We strongly suggest getting a tracking number or some other form of delivery confirmation and be sure to keep a copy of your receipt in case of any problems.
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Am I required to get a tracking number?

We strongly suggest it. It is not required but it helps. If nothing else, it makes your giftee happy and makes it easier to keep track of things. Please keep a record of shipping so on the off chance we need you to prove you sent something, you can.
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Can I ship from an online retailer straight to my giftee?

Of course. There is no reason to pay for shipping twice unless you want to. If you do that, you could also send a postcard or letter saying HI and explaining why you chose to send the things you did. That would be nice.
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Do you have any suggestions for keeping shipping costs down?

Shipping can be expensive, we know this. You can check out this thread for ideas on how to keep shipping costs low: http://www.reddit.com/r/sec...
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Any tips for shipping internationally?

Shipping internationally can be very expensive, please be aware of that and work it into your budgeting.

Here are some tips we've gathered for the past exchanges:
- Check what can/can not be imported into the destination county. This information can generally be found on the destination country's embassy or customs webpage. USPS seems to have a pretty comprehensive list available: http://pe.usps.com/text/imm...
- When filling out the customs forms, make sure you indicate it is a gift and be as generically specific about the contents as you can. You don't need to do into absolute detail, but simply writing "gift" as the contents may raise some flags by customs. Whereas, "books, toys, candy" will generally not cause problems.
- The customs form will require you to write the monetary value of the contents, the higher the amount, the more likely your giftee is to be charged import fees.
- The customs form may require a phone number for the recipient, if that is the case, please message your giftee to get the information.
- If possible, avoid using a courier service. Many of them will charge your giftee a customs handling fee as well as any customs or import fees in order for them to receive their gift. If you must use a courier service, you can consider sending your giftee money to cover the cost, or, at the very least give them a heads up.
- If shipping costs end up being too high for you, look for a local to your giftee online shop and purchase a gift directly from there.
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About Rematching
What is rematching?

In a small percentage of cases some people do not receive their initial gift. It is horrible and we hate it but it does happen in a small percentage of cases. People may have had problems with mail or theft issues, their Santa may have had unforeseen circumstances, or sometimes the giftee is just being a Grinch. Redditgifts does not like Grinches. Grinches are banned. But if your initial gift does not show up, you may be rematched.

When a person does not receive a gift from their match, we try to rematch them with another person who offers to send them a gift. That match is also arranged randomly.
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My Santa never pulled my information or they never shipped, where do I sign up to be a rematch recipient?

Nowhere. You don't need to do a thing, we already know. (we know everything)
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My Santa claimed they sent something, but I've received nothing, what do I do?

Patience young grasshopper. Twenty (20) days after Shipping Day for domestic and Twenty-five (25) days for international, you'll be able to click on the "no gift?" link on the exchange status page. If it's been less than that, please be patient.
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Do I need to sign up to be a rematch Santa to be put in the rematch giftee pool?

No, you only need to sign up to give if you *want* to give again. Your entry into the giftee pool is automatic.
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How will I know if I've been rematched?

You'll see *two* gift boxes instead of one on the exchange status page.
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When will rematching happen?

Round 1 will be about a week after the shipping deadline.
Round 2 will be about a week after round 1 and is done in waves.
Round 3 will be about two weeks after round 2 completes.
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Rounds? What are the rounds?

Round 1 = People whose information was never retrieved.
Round 2 = People whose information was retrieved, but not shipped to.
Round 3 = People who had a gift shipped, but received nothing.
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I want to be a rematch Santa, how do I do that?

Go to your Exchanges page (http://redditgifts.com/exch...)
1. Click on the title of the exchange you would like to be a rematch for
2. Click on the “rematching” link
3. Select the number of gift you’re willing to send.
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I signed up to be a rematch Santa, will I receive again, or only give?

You are signed up to give again only. You will not receive anything except thanks and a trophy.
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How will I know if I'm a rematch Santa?

Much like on matching day, you'll get an email when you're assigned a new giftee.
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When do I need to ship by?

As soon as possible. Your giftee has been waiting but there is no definite rule on when you should ship by. redditgifts strongly recommends that you ship within a couple weeks.
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I signed up for more than one rematch, will they all be in the same round?

It’s random. You may get some new giftees in the first round, and others in the second or third.
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I see there are more people potentially needing rematching then there are people who signed up to be rematch Santas. What happens then?

We will try to rematch as many people as possible, if there are not enough rematch Santa volunteers, then unfortunately not every one will get rematched.

NOTE: The number of "rematch signups" of the stats page is the total number of gifts people have signed up to give.
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About the Gallery & Awards
Where can I see the gifts other have received?

You can view the Gallery of gifts for all exchanges by going to the main gallery at http://redditgifts.com/gall... or for each individual exchange by going to the Exchanges page (http://redditgifts.com/exch...) and clicking on the “gift gallery” link for the exchange you’re interested in.
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I see some gifts have awards, how are they awarded?

The moderators of /r/secretsanta award the awards. If you see a gift you think we missed, please message us at http://www.reddit.com/messa... with a link and we’ll be sure to check it out. To view only the gifts that have received awards, go to http://redditgifts.com/gall....
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About Meetups
How do I find a meetup near me?

Go to the Meetups page (http://redditgifts.com/meet...) and it will automatically show you the meetups within 50 miles of the address you've entered in your profile. You can search based on a keyword and change your search location and radius to find more meetups.
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Can I create a meetup?

Yes! Go to http://redditgifts.com/meet... enter all the required information. If there is more than one organizer (people who will be able to edit this event on redditgifts), enter their names separated by a comma. After you've saved the meetup, go ahead and advertize it on all the relevant subreddits, the more the merrier, right?
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How can I update a meetup?

1. Go to your meetups page (http://redditgifts.com/meet...) to see a list of all the meetups you attending are or have attended
2. Click on the link to the appropriate meetup
3. If you are an organizer for a meetup, simply for to the meetup's page, and you'll see an "edit" button. You can also send a bulk email to everyone who has RSVP'ed as well as inactivate (cancel) the meetup if needed.
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Can I add photos to a meetup I'm not an organizer for?

1. Go to your meetups page (http://redditgifts.com/meet...) to see a list of all the meetups you attending are or have attended
2. Click on the link to the appropriate meetup
3. Click on the "manage photos" link and follow the onscreen directions to upload the photo(s).
We ask you keep the photos safe for work.
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I’m a mod on a subreddit, does this give me any special powers for meetups attached to my subreddit?

The recognition of being a mod on reddit doesn't transfer automatically to redditgifts. Please contact the admins at support@redditgifts.com with your username and the subreddits you moderate. After verifying, they will make you a moderator on redditgifts for those subreddits. That will let you be an organizer, whether identified or not, on all meetups attached to your subreddits.
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Support
I need to change my details, how do I do that?

Changes may be made at any time and, if you are already matched, a message will be sent to your gifter to update them. To make changes, please go to http://redditgifts.com/prof....
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I changed my reddit username, and want to update redditgifts to use my new account, how do I change it?

Please contact support@redditgifts.com from the email address you signed up with noting both your old and your new usernames.
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More Questions
I have a question that is specific to me, who should I ask?

If it’s a general question about an exchange, you can message the mods at http://www.reddit.com/messa.... If it’s a question about your account or a situation that has arisen that needs official intervention, please contact the admins at support@redditgifts.com from the email you are signed up with and as much information as possible.
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I have a question, but it might have been asked already, where should I look?

You can check out the Big Ass Guide Book (http://www.scribd.com/doc/6...) or check the subreddit (http://reddit.com/r/SecretS...). If you decided to ask your question in the subreddit, we ask you use the search, as chances are the question has been asked and answered before.
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