Documents
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Manually Add or Import a Subscription
Just like creating an order manually, WooCommerce Subscriptions also gives store managers the ability to create subscriptions manually. If you’re familiar with creating orders manually in WooCommerce, this process will look familiar but it does have a few distinct differences. This guide explains the process of manually adding or importing a subscription. If you want […]
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Edit an Existing Subscription
WooCommerce Subscriptions allows merchants to modify existing customer subscriptions if the payment gateway used supports changes to billing schedules, line items, and/or recurring totals. Unlike orders (a record of a past transaction), Subscriptions are agreements between a store and its customers for future payments. Because of this, you can edit/update a subscription regardless of its […]
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Sort, Search, and Filter Subscriptions
If you need to find and review a specific customer’s subscription, subscriptions purchased within a specific time frame, or with a certain status you can use the sorting, searching, and filtering actions under WooCommerce > Subscriptions. This guide will explain each and how to use them. Sort subscriptions Sorting subscriptions can help you find larger […]
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Subscription emails
WooCommerce Subscriptions communicates with you and your customers via email about specific subscription-related events. This document explains the emails added too WooCommerce by WooCommerce Subscriptions, and some ways to add additional custom emails if you need. Similar to WooCommerce emails, you can customize, enable or disable, and configure recipients for subscription related emails. You can […]
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Store Manager’s Guide to Subscription Switching
Customers can upgrade and downgrade their subscriptions, as well as change the quantity of any items they are subscribed to, when you have the WooCommerce Subscriptions switching feature enabled. The following documentation covers details of the switching process to help clarify what happens when you allow customers to switch between subscription products and how you […]
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Subscription Switching Process and Costs
Once the WooCommerce Subscriptions Switching feature is enabled, switching is a smooth and flexible process. Whether your customers are looking to upgrade to a more expensive plan, downgrade to a cheaper one, or switch to a plan with the same cost, you’ll want to understand how these changes affect their billing. This guide explains the […]
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Turning Automatic Renewals On/Off
WooCommerce Subscriptions includes an optional feature, the auto renewal toggle, that allows stores to accept both manual and automatic payments for subscriptions. When activated, it lets your customers switch between automatic and manual renewals whenever they choose. Activating the Auto Renewal Toggle By default, the auto-renewal toggle is not turned on in the Subscriptions settings. […]
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Subscription Switching with Coupons
Subscription switches can be tricky, especially when involving coupons. This section clarifies coupon application during switches, helping you understand available discounts and their usage timing. How subscription switching works with coupons Switching from one subscription to another uses the normal checkout process. Consequently, coupon application for switches closely mirrors that of standard subscription purchases. Let’s […]
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Tracking Switches
When a customer switches a product on a subscription, the way that changes on the subscription depend on a number of factors. This section explains how WooCommerce Subscriptions implements switching under different conditions. It then explains how to keep track of switches by using orders generated at the time of the switch. Updating Product Line […]
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Subscriptions Resubscribe Guide
WooCommerce Subscriptions includes a feature to allow customers to resubscribe to subscriptions that are expired or cancelled. A resubscribe is a special type of subscription renewal that applies only to a subscription that has ended. This guide covers the unique differences that apply to subscriptions which use the resubscribe process. How Resubscribes Work Resubscribing allows […]