Backup Complete But Checkout Disappeared On WooCommerce

  • Resolved webmasterbekkah

    (@webmasterbekkah)


    8 months, 4 weeks ago

    Hi there!

    One of my pages didn’t load properly after a backup/restore.

    I was getting assistance from someone in the tech support department of a plugin I use on my WordPress website, as I was having an error with their plugin working in our checkout page. But they went in, switched my theme, switched it back, and it left me with a messed up website. I was so heated that they didn’t ask beforehand or even mention it after, I got the surprise when I happened to visit my website!

    I decided to do a restore using JetPack, I was very grateful to see that my website was backed up. The backup was successful, but now my checkout is missing. It shows an error page that says:

    Something went wrong. Please contact us for assistance.

    The checkout has encountered an unexpected error. Try reloading the page. If the error persists, please get in touch with us so we can assist.

    Error: Cannot read properties of undefined (reading ‘PluginArea’)

    How do I fix this? Would another restore/backup fix it? I’m at a loss here.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    8 months, 2 weeks ago

    Hello @webmasterbekkah,

    First of all, I appreciate your patience while we address our queue of support inquiries.

    I’ve just reviewed your site, and it appears that the checkout process is functioning correctly from my end. I was able to seamlessly select a product, view the cart, and proceed to the checkout page without encountering any errors. Can you confirm if the issue has been resolved on your end as well?

    If you’re still experiencing any problems or if there’s anything else you need assistance with, please don’t hesitate to let me know. I’m here to help ensure everything runs smoothly on your site.

    Thank you!

    P.S. As a paid plan member, you have access to priority support. For quicker assistance in the future, feel free to use this direct link. 🙂

Viewing 1 replies (of 1 total)
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