Bookable Products Bug Report

  • Resolved Scott

    (@midipedalboards)


    1 year, 5 months ago

    I rely on Woocommerce Bookings for courses we teach. Woocommerce calls these “Bookable” products as opposed to “Simple” products (or “Variable” products, etc).

    Anyway … as you can see from the screenshot on this test installation. My test customer booked a product for a time and date 4 days into the future … so the time of this fictitious booking hasn’t occurred yet.

    Unfortunately JetPack CRM has an indicator of upcoming bookings … but it never shows anything.

    So this is a bug report. Enjoy!

Viewing 15 replies - 1 through 15 (of 19 total)
1 2
  • Jay

    (@bluejay77)

    1 year, 5 months ago

    Hi @midipedalboards,

    I couldn’t reproduce this issue on my end. I created a Bookable product and created a Booking for sometime in the future for an existing Contact (I selected the option to create a corresponding order when creating a booking).

    I then visited WooSync Hub page to let the WooSync run, and then visited the Contact page. Upcoming booking is shown as below:

    Screenshot Link: https://cloudup.com/cYX9hiquYeR

    I noticed in your screenshot that the date of the booking is in the past (February 2023). Would you try changing the booking date to later in time and see if the booking still doesn’t show?

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77

    The Feb 28, 2023 date listed in the transaction circled above was yesterday … the same date the screenshot was taken. Today is Mar 1, 2023.

    The course date booked was for March 4th, 2023 in this test. Unless you’re seeing something I’m not there’s no date inconsistency here.

    Jay

    (@bluejay77)

    1 year, 5 months ago

    @midipedalboards,

    Hmm, I’m trying to figure out what you did differently that causes bookings to not show (since my test booking shows up fine).

    I tried changing the booking status, and booking start and end time to today (March 1, 2023) and the booking still showed up correctly under the Contact:

    Screenshot Link: https://cloudup.com/c7b4cqpUu1Z

    Would you mind sharing details of the test booking, so we can try to reproduce? Here is how my test booking looks like:

    Screenshot Link: https://cloudup.com/cGWeGvttLjA

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77

    What version CRM are you on?

    Jay

    (@bluejay77)

    1 year, 5 months ago

    @midipedalboards,

    I’m on the latest version of Jetpack CRM (Version 5.5.3).

    I’m also on WooCommerce Version 7.4.1, and WooCommerce Bookings Version 1.15.75.

    Is that the same setup as yours? If you want to share more site details privately, feel free to submit a bug report form with details, here: https://kb.jetpackcrm.com/reporting-bugs-to-us/

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77 ok that’s the same for me.

    I just did a clean install … again. I still get no booking info in that field. My settings are very, very minimal in the CRM. I’m at a loss as to the inconsistencies I see between my installation and what you show.

    I can offer up more screenshots but they wouldn’t be any different. I did make a very long screen recording of me walking through an entire setup all the way through to making purchases, full refunds, and partial refunds to show more than just the upcoming booking issue. I don’t know how to post that screen recording here. But if ya’ll want it to dissect you’re welcome to it. It was made with the native screen recording features in my iPad. Just tell me where ti send it.

    Jay

    (@bluejay77)

    1 year, 5 months ago

    Hi @midipedalboards,

    I’m at a loss here, as well. The screen recording will be very helpful for us to reproduce the issue.

    If you feel comfortable sharing it on a public forum, you may upload the screen recording on a cloud service (google drive, droplr, Loom.io, etc.) and share the link here. Otherwise, feel free to share the link via the bug report form, including the reference to this forum thread.

    We really appreciate you taking time to troubleshoot and report issues!

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    Ok. Uploading video to YouTube. It’s 47 min long and over 2gb so it may take a while. I’ll provide a link when it’s completed.

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77 OK. Here ya go. Be gentle please.

    https://youtu.be/mNybc7gc7O8

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77 The above says it’s held for review by moderators. 😂

    Jay

    (@bluejay77)

    1 year, 5 months ago

    Hi @midipedalboards,

    Thank you for the recording!

    I watched first few minutes where you explain plugin setup, and saw that you have the Bookings Helper plugin installed.

    I went ahead and installed the Bookings Helper plugin, and ran into the issue where Upcoming Bookings didn’t appear under Contact.

    To make sure the issue is indeed coming from Bookings Helper, would you temporarily deactivate Bookings Helper plugin and see if the issue is resolved?

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77 I will as that particular plug-in is only needed to export bookable products.

    I’ll report back later today.

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77 I did a fresh install and excluded installing Bookings Helper. No dice. The Bookings info still never appeared.

    Jay

    (@bluejay77)

    1 year, 5 months ago

    Hi @midipedalboards,

    At this point, the best way to check is to do a full plugin/theme conflict test.

    I know you only have several essential plugins you usually install for your clients–including Bookings related plugins–but I suspect some of those additional plugins might be interfering with Jetpack CRM.

    Ultimately, we want to be able to reproduce what you’re seeing on our end, so we can identify the cause of the issue and fix it. Ruling out any plugin/theme-related issue is the first step for that.

    Health Check is a tool that can be useful for debugging, though it requires an official default theme like Twenty Seventeen. On the troubleshooting tab, you can click the button to disable all plugins except for Jetpack CRM, WooCommerce and WooCommerce Bookings plugin (not the Bookings Helper plugin), and change the theme for you while you’re logged in to that session without affecting normal visitors to your site.

    Since I did not run into this issue when I only had Jetpack CRM, WooCommerce, and WooCommerce Bookings installed (all with the latest versions), if you run into this issue on your end, there might be other things on your site that’s causing the issue, such as server cache, or custom code snippets.

    If the issue goes away when you have disabled ALL plugins except JPCRM, Woo, and WC Bookings, then you can enable plugin one at a time until the issue comes back, to figure out which one is causing the issue.

    I hope that helps! Let us know how it goes.

    Thread Starter Scott

    (@midipedalboards)

    1 year, 5 months ago

    @bluejay77 Ok. No problem. I’ll do you one better.

    I’ve created a new subdomain. Installed ONLY Woocommerce, Woocommerce Bookings, and JetPack CRM. Nothing else. There is a hidden Dreamhost Panel Login plugin that isn’t visible. I have tested this installation with and without it and with multiple versions of PHP with no change in results.

    Default Twenty Twenty-Three Theme used.

    All default options were accepted except for site name/slogan, timezone, and basic permalinks in WordPress.

    All default settings in Woocommerce except for the details Woocommerce asks for for store address and store email addresses and allowed purchases without an account. Payment set for COD since I didn’t install Woocommerce Payments.

    JetPack CRM accepted all defaults except the CRM name it prompts for at the setup and the Create Invoices from Woocommerce setting and Create WordPress users setting. No other settings were changed from the default.

    I created. Test bookable product.

    Switched to an incognito screen, browsed to the Shop Page, purchased the Test Bookable product. All went well … all emails sent correctly as expected.

    Flipped back over to the admin screen to see it sync in JetPack CRM.

    Click on Customers – looked around and this is what I saw:

    This shows the only plugins installed on this fresh subdomain (except for the hidden Dreamhost panel login plugin):

    There are no caching plugins or reverse-proxy servers in front of the VPS server. opCache is activated on the VPS server but I’ve tested this both on and off with the same results on every version of PHP available to me.

    The VPS server is a VPS Enterprise plan from Dreamhost with 8GB total memory. I’ve dedicated 1gb of memory to this test install which should be mega overkill for memory. This is not a “managed VPS server”. I am the manager … 😂

    It’s running PHP 8.2 fast cgi. I’ve tested with 7.4, 8.0, and 8.1 as well … no difference in results – other than 7.4 is much slower than any of the 8.x versions of PHP and 7.4 is basically at EOL at this point.

    This is the Woocommerce System Status Report:

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    Site address (URL): https://testing.cpr.one
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Post Type Counts

attachment: 1
    page: 8
    post: 2
    product: 1
    revision: 4
    shop_order: 1
    wc_booking: 1

Security

Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

Active Plugins (4)

DreamHost Panel Login: by DreamHost
    danielbachhuber – 1.0.0

WooCommerce Bookings: by WooCommerce – 1.15.75
    WooCommerce: by Automattic – 7.4.1
    Jetpack CRM: by Automattic - Jetpack CRM team – 5.5.3

Inactive Plugins (0)

Settings

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-4 (rated-4)
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Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #5 - /shop/
    Cart: #6 - /cart/
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    My account: #8 - /my-account/
    Terms and conditions: ❌ Page not set

Theme

Name: Twenty Twenty-Three
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    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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Templates

Overrides: –

Admin

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Disabled Features: minified-js
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    settings

Daily Cron: ✔ Next scheduled: 2023-03-04 21:36:06 -05:00
    Options: ✔
    Notes: 22
    Onboarding: completed

Action Scheduler

Complete: 8
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    Newest: 2023-03-03 17:10:21 -0500

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    Oldest: 2023-03-03 16:45:04 -0500
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Pending: 2
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    Newest: 2023-04-02 17:54:04 -0400

Status report information

Generated at: 2023-03-03 17:33:46 -05:00
    `

    This is the WordPress Site Info report:

    wp-core

version: 6.1.1
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wp-active-theme

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wp-plugins-active (4)

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    imagick::RESOURCETYPE_MEMORY: 504 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, JBG, JBIG, JNG, JNX, JPE, JPEG, JPG, JPS, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMV, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.50

wp-server

server_architecture: Linux 5.15.0-46-generic x86_64
    httpd_software: Apache
    php_version: 8.2.0 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 3500
    time_limit: 500
    memory_limit: 1024M
    max_input_time: -1
    upload_max_filesize: 512M
    php_post_max_size: 512M
    curl_version: 7.68.0 OpenSSL/1.1.1f
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false

wp-database

extension: mysqli
    server_version: 8.0.29-0ubuntu0.20.04.3
    client_version: mysqlnd 8.2.0
    max_allowed_packet: 16777216
    max_connections: 200

wp-constants

WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/vps_1cpr/testing.cpr.one/wp-content
    WP_PLUGIN_DIR: /home/vps_1cpr/testing.cpr.one/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 1024M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

wp-filesystem

wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    • This reply was modified 1 year, 5 months ago by Scott. Reason: Forgot to mention the default Twenty Twenty-Three Theme was used. So I added that it was used
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  • The topic ‘Bookable Products Bug Report’ is closed to new replies.