Cache Issue: Students Must Clear Cache After Completing Lessons in Sensei LMS

  • Resolved Samuel Jonathan Schneider Fernandez

    (@samuelfernandez)


    1 year ago

    Dear Sensei LMS Support,

    I am reaching out regarding an issue my students are encountering with Sensei LMS. After they complete a lesson, they have to clear their browser cache each time to proceed. This is causing significant disruption and inconvenience. I would appreciate your insights into the potential cause and solutions to address this problem.

    Below, I have provided details about my setup: System Information:

    WordPress Core Details:

    • WordPress Version: 6.2.2
    • Site Language: de_DE
    • User Language: de_DE
    • Timezone: Europe/Berlin
    • Permalink Structure: /%postname%/
    • Environment Type: production
    • Number of Users: 1481

    Active Theme:

    • Name: GeneratePress Child (generatepress_child)
    • Version: 0.1
    • Parent Theme: GeneratePress (generatepress)
    • Theme Path: [Provided]

    Active Plugins (relevant ones):

    • Sensei LMS: version: 4.16.0
    • Sensei LMS Course Progress: version: 2.0.4
    • Sensei LMS Media Attachments: version: 2.0.3
    • Elementor: version: 3.14.1
    • Elementor Pro: version: 3.14.1
    • WP Rocket: version: 3.14.2.1

    Media Details:

    • Image Editor: WP_Image_Editor_Imagick
    • ImageMagick Version: 6.9.10-23 Q16 x86_64 20190101
    • Imagick Version: 3.7.0
    • GD Version: bundled (2.1.0 compatible)

    Considering the details provided, can you please help identify the issue and suggest a fix? If you need further information or specific logs, please let me know.

    Thank you for your assistance.

    Samuel

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    1 year ago

    Hi @samuelfernandez,

    Thanks for reporting this, and sorry for the trouble! Can you tell me more about the notification the students get about clearing the cache to proceed in their course?

    • Does the system send a notification about clearing the cache, or did you figure it out?
    • Did the system return any errors or messages when this happens?
    • Have you checked with your hosting provider whether there’s any aggressive caching settings enabled that is causing this?
    • If you temporarily disable WP Rocket, does the issue persist?

    Let me know what you find out, and we’ll take it from there if necessary. Thanks!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    1 year ago

    Hi there,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

    Scott

    (@midipedalboards)

    10 months, 3 weeks ago

    I’m not support. Just an end user.

    But you can prevent caching of Sensei pages from within WP Rocket that you indicated you were using.

Viewing 3 replies - 1 through 3 (of 3 total)
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