• Resolved dannieaj

    (@dannieaj)


    Hey!
    I am having a strange issue with the plug-in. On the linked page it does not load the data when changing the left tabs. It does however work fine when logged out / in incognito. I have set caching for both logged in and logged out users, but it still does not show the same for all. Any clue how to make sure it does? 🙂

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @dannieaj,

    It sounds like there might be a caching issue specific to logged-in users on your site. Since WP Super Cache treats logged-in users differently to serve them current content, it could be a setting in the plugin causing this behavior.

    Firstly, ensure that the caching level for logged-in users is set correctly in the WP Super Cache settings. You may want to experiment with disabling cache for logged-in users temporarily to see if that resolves the issue.

    Additionally, check if any dynamic content on the tabs is being cached inadvertently. WP Super Cache has settings that allow you to exclude certain pages or scripts from being cached.

    If tweaking WP Super Cache settings does not resolve the issue, it could be related to cookie handling or other plugins that might interfere with caching mechanisms. Try to temporarily deactivate all your plugins (but keep WP Super Cache enabled) and check if the problem gets fixed that way. If it works, then reactivate each plugin one by one to find out which one is causing problems.

    If nothing of the above fixes the issue, please provide any additional information about the settings you’re using in WP Super Cache. This can help pinpoint the cause of the issue.

    Let me know how you get on!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @dannieaj,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.