Error authentication WordPress.com account

  • Resolved rent2888

    (@rent2888)


    1 month ago

    Hola cómo están!

    He instalado JetPack en mi sitio web https://rent288.com ya que es requerimiento al querer configurar Woo Payments. Al querer autenticar la cuenta (porque el sitio figura ya conectado): https://drive.google.com/file/d/1WN1UpPVTskq9TLhEM1xSQxhcZpm-G7CO/view?usp=sharing me aparece el siguiente aviso: https://drive.google.com/file/d/1YYivLHRVvjG0o62tAxjv259DVgVRxbWk/view?usp=sharing “This WordPress.com account is already connected to another user on this site. Please login to another WordPress.com account to complete the connection”

    No comprendo a que se refiere. Este sitio se construyo desde cero, al igual que la cuenta de gmail con la cual se creo la cuenta necesaria de WordPress.com.

    He realizado todas las pruebas de compatibilidades de desactivar temas y plugins. Borrar caché, borrar caché y cambiar de navegador, he probado el debug de JetPack y no figura ningun error.

    ¿Alguna sugerencia de que puede estar sucediendo?

    • This topic was modified 1 month ago by rent2888.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    3 weeks, 6 days ago

    Hi there, @rent2888,

    Thanks for reaching out! I don’t speak Spanish so I used Google Translate to translate your message. Hope that’s okay with you 🙂

    It sounds like you’re having connection issues, specifically when trying to connect Jetpack and your site by using a WordPress.com account which the system indicates as already connected to naother user with that site.

    To investigate further, the first thing I’d like to sort out is the overall Jetpack connection, which appears to be broken due to a server block—specifically, we’re seeing a 503 error code.

    A web server sends this error when you exceed your server’s resource limits. This may mean that you need to upgrade your server. As mentioned, you will need to contact your hosting provider about this. They can investigate why this is happening on your server and offer suggestions for how to fix it.

    Hope that’s all clear! Once that’s fixed, try to reconnect Jetpack by using the account that was erroring (clear your browser cache first!), and let us know how it goes.

    Thread Starter rent2888

    (@rent2888)

    3 weeks, 5 days ago

    Hola @erania-pinnera ! Muchas gracias por tu aporte, ya mismo voy a realizar las pruebas necesarias, y te cuento como me va, espero que con eso se solucione, gracias!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    3 weeks, 4 days ago

    Hola @rent2888,

    You are very welcome! Take your time to run your tests, and let us know how it goes.

    Speak soon!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    2 weeks, 3 days ago

    Hey @rent2888!

    Just touching base to check if you have any updates for us. Let us know if so, thanks!

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    1 week, 1 day ago

    Hello @rent2888,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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