Error: Sorry, you cannot access this resource.
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Hey,
The above error has recently popped up on a site which I’m building for someone. I have no idea why it’s there and was wondering if someone might be able to point me in the right direction, please?
Any advice would be massively appreciated.
It’s a WooCommerce store, using Astra, Elementor Pro and the Astra ‘Store’ template if that helps!
Thank you,
Kate
The page I need help with: [log in to see the link]
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Can you tell us the steps you’re taking to get this error? For example, which pages are you trying to open?
Also, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.
Thanks!
Hey @adamkheckler
Thank you for coming back to me.
So I just add things to my basket, proceed to checkout and at the top of the page above the Express Checkout Pay Now Google Pay button, the error message appears.
Here’s the status report:
### WordPress Environment ### WordPress address (URL): https://mamadeeproducts.co.uk Site address (URL): https://mamadeeproducts.co.uk WC Version: 6.5.1 REST API Version: ✔ 6.5.1 WC Blocks Version: ✔ 7.4.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.33 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.36-cll-lve Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.5.1 WC Database Prefix: wp8w_ Total Database Size: 102.71MB Database Data Size: 97.66MB Database Index Size: 5.05MB wp8w_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp8w_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp8w_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp8w_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp8w_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp8w_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp8w_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_woocommerce_shipping_zone_locations: Data: 0.02MB + 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wp8w_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp8w_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp8w_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB wp8w_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wffilemods: Data: 14.55MB + Index: 0.00MB + Engine InnoDB wp8w_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp8w_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp8w_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB wp8w_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp8w_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp8w_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp8w_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp8w_wfstatus: Data: 0.17MB + Index: 0.13MB + Engine InnoDB wp8w_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp8w_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### attachment: 79 cartflows_flow: 1 cartflows_step: 2 custom_css: 2 elementor_library: 16 jb_store_css: 8 mailpoet_page: 1 nav_menu_item: 24 page: 13 post: 1 product: 14 product_variation: 11 revision: 958 shop_order: 11 shop_order_refund: 1 wp_global_styles: 2 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (25) ### Autocomplete WooCommerce Orders: by QuadLayers – 1.5.1 BackWPup: by Inpsyde GmbH – 3.10.0 Checkout Plugins - Stripe for WooCommerce: by Checkout Plugins – 1.4.4 Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 6.1.6.1 Complianz - Terms and Conditions: by Really Simple Plugins – 1.0.16 Creative Mail by Constant Contact: by Constant Contact – 1.5.3 Elementor Pro: by Elementor.com – 3.7.1 Elementor: by Elementor.com – 3.6.5 Embed Calendly: by Embed Calendly Shycoder – 3.0 Google Listings and Ads: by WooCommerce – 1.13.2 Site Kit by Google: by Google – 1.75.0 Jetpack Boost: by Automattic – 1.4.2 Jetpack: by Automattic – 10.9.1 Really Simple SSL: by Really Simple Plugins – 5.3.2 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.12 Use Any Font: by Dnesscarkey – 6.2.9 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18 DHL Express Commerce: by DHL Express – 3.0.0 WooCommerce Stripe Gateway: by WooCommerce – 6.4.0 WooCommerce Payments: by Automattic – 4.2.0 WooCommerce Shipping & Tax: by WooCommerce – 1.26.0 WooCommerce: by Automattic – 6.5.1 Wordfence Security: by Wordfence – 7.5.10 Smush: by WPMU DEV – 3.9.11 WPFront Scroll Top: by Syam Mohan – 2.0.7.08086 ### Inactive Plugins (2) ### CartFlows: by CartFlows Inc – 1.9.1 WooCommerce PayPal Payments: by WooCommerce – 1.8.0 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #2889 - /store/ Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block. Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #2892 - /my-account-2/ Terms and conditions: #3795 - /terms-conditions/ ### Theme ### Name: Astra Version: 3.8.1 Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce Payments ### Version: 4.2.0 Connected to WPCOM: Yes Blog ID: 203434058 Account ID: acct_1KZfNd2EWuHQpEko ### Action Scheduler ### Complete: 119 Oldest: 2022-04-30 20:00:33 +0000 Newest: 2022-05-31 11:58:38 +0000 Pending: 6 Oldest: 2022-06-01 06:03:33 +0000 Newest: 2022-06-06 14:12:14 +0000 ### Status report information ### Generated at: 2022-05-31 15:21:52 +00:00Thank you,
Kate
Try this:
First, go to Payments > Settings in your dashboard. In the “Payments accepted on checkout” section, do you see this?
https://cln.sh/FyhraO15aChEbX5gIuou
If so, try disabling it like this:
https://cln.sh/itASmqBrX1avcfLWmRX8
Once it’s been disabled, please see if the error on checkout goes away.
Let us know, thanks!
Hey @adamkheckler
Sorry to come back to you with this.
The site that I have built is now ready for testing. There are people worldwide who are currently trying to create test orders to check for any issues.
One of them came back with the same error as above which is happening on the checkout page. https://mamadeeproducts.co.uk/checkout-2/
Are you able to advise at all?
https://mamadeeproducts.co.uk/wp-content/uploads/2022/06/error-message.jpg
Thank you so much,
Kate
@kateharris Hmm. I’m wondering if that’s perhaps some caching on the part of their mobile browser that could be in play. I’d suggest:
1. Clear your site’s cache.
2. Have them try again on their phone, but in a different browser.
3. Does it work then? If so…
4. Try again in the same browser they were using when they got the error.Let us know if that helps. Thanks!
Hey @adamkheckler
I have just installed WP Super Cache and tried to clear the cache on the site, but it’s showing as 0 cached pages and 0 expired pages for both WP-Cache & WP-Super-Cache.
I tried to put a purchase through the site again, just in case it worked, but the same error was showing.
Not sure if you’re familiar with WP Super Cache at all, but I’m not too sure how to get it to clear the cache
I did have a look on this link to make sure I had it set up correctly if that helps – https://www.wpbeginner.com/beginners-guide/how-to-install-and-setup-wp-super-cache-for-beginners/
Thank you,
Kate
Hi @kateharris
Thanks for sharing the detail about your caching.
Next step is to disable all other plugins except WooCommerce and WooCommerce Payments only, and temporarily let’s change the theme to Storefront theme.
With that done, can you please try again and the problem persists or not?
You can activate the plugins one by one to check which one is actually causing the problem.
I hope that helps!
Let me know how it goes!
hi @solstudioim
I have been trying to get the site hosted locally so I can have a play. For some reason, I can’t seem to do that. I’ve done it before in the past, but this time I can’t create a staging environment. I’ll keep trying to get it in a staging environment and see if this works.
I’ll stay in touch once I figure out why it’s not working
Hi @kateharris
I’ll stay in touch once I figure out why it’s not working
That sounds like a great plan!
If you want to test WooCommerce Payments, make sure you follow this guidance: https://woocommerce.com/document/payments/testing/dev-mode/#section-1
Do let us know how it goes after following my suggestion. You might want to briefly disable other plugins, on the live site, if that’s okay, except what I mentioned and see if you are still able to replicate the problem.
Hey @solstudioim
Ok, so I managed to get the site onto my local hosting. Looks like WP Super Cache was the block there, so I guess I should look for a better caching plugin. If you have any better recommendations, I’d really appreciate it.
I changed the theme to Storefront and deactivated all plugins except for WooCommerce and WooCommerce Payments only.
Hopefully, the image will help to show you what I mean, but there is now no option to enter in any test card payments, which I need to have in order to test if the error still exists
https://mamadeeproducts.co.uk/wp-content/uploads/2022/06/Checkout-–-MaMa-Dee-Products.pdf
So then, I thought I’d activate Autocomplete WooCommerce Orders, Checkout Plugins – Stripe for WooCommerce, WooCommerce Cart Abandonment Recovery, WooCommerce Shipping & Tax, and the WooCommerce Stripe Gateway plugins.
I thought it might make sense to try so that I could at least attempt to put an order through. But even doing that, didn’t make a difference, in that there is no way that I can enter any test card payment details to see if the error is still showing.
Hi @kateharris
Ok, so I managed to get the site onto my local hosting. Looks like WP Super Cache was the block there, so I guess I should look for a better caching plugin. If you have any better recommendations, I’d really appreciate it.
Glad that you found the reason.
We don’t have any specific caching plugin to recommend. If you use WP Super Cache, please refer to this guide on how to avoid any issues with WooCommerce: https://woocommerce.com/document/configuring-caching-plugins/#wp-super-cache
I changed the theme to Storefront and deactivated all plugins except for WooCommerce and WooCommerce Payments only.
Is that on your live site or on your local test site?
Hopefully, the image will help to show you what I mean, but there is now no option to enter in any test card payments, which I need to have in order to test if the error still exists
First of all, please make sure that if your host offers server-level caching that you also clear the server-level caching to make sure images are shown.
Secondly, in order for you to see the option to enter any test card, please make sure that WooCommerce Payments test mode is enabled.
So then, I thought I’d activate Autocomplete WooCommerce Orders, Checkout Plugins – Stripe for WooCommerce, WooCommerce Cart Abandonment Recovery, WooCommerce Shipping & Tax, and the WooCommerce Stripe Gateway plugins.
Can you please advise which payment gateway doesn’t show the option to enter any test card?
Either WooCommerce Payments or our WooCommerce Stripe Gateway, the test mode should be enabled first before you can enter a test card on the checkout page.
I hope that helps!
If you have any other questions, do not hesitate to let us know!
Hi @solstudioim
Thank you for coming back to me with this. I have been trying to sort out a couple of new errors on the site since this one has popped up, so I apologise for the delay in coming back to you.
We don’t have any specific caching plugin to recommend. If you use WP Super Cache, please refer to this guide on how to avoid any issues with WooCommerce: https://woocommerce.com/document/configuring-caching-plugins/#wp-super-cache – Ok, thank you for the link.
Is that on your live site or on your local test site? – This is on a local test site. Would this whole thing be easier if I used a live test site?
First of all, please make sure that if your host offers server-level caching that you also clear the server-level caching to make sure images are shown. – Ok, I will get in touch with the hosting provider and ask them about this as I’m not too sure.
Secondly, in order for you to see the option to enter any test card, please make sure that WooCommerce Payments test mode is enabled. – This is enabled and has always been
Can you please advise which payment gateway doesn’t show the option to enter any test card? – The payment gateways that I have enabled are Woocommerce Payments, Credit card/debit card. Apple Pay / Google pay & PayPal are not enabled
Either WooCommerce Payments or our WooCommerce Stripe Gateway, the test mode should be enabled first before you can enter a test card on the checkout page. – The test payments have always been enabled. I have created many test transactions and they all worked fine. It’s just that something changed with that. As in, the Error: Sorry, you cannot access this resource. Since this error, I haven’t been able to create and test any test transactions.
Thank you again for all your help with this. I really do appreciate it!
Kate
Hi @kateharris ,
This is on a local test site. Would this whole thing be easier if I used a live test site?
Indeed, please test it on a live site as WooCommerce Payments won’t be able to communicate effectively with a locally hosted website.
The payment gateways that I have enabled are Woocommerce Payments, Credit card/debit card. Apple Pay / Google pay & PayPal are not enabled.
As in, the Error: Sorry, you cannot access this resource. Since this error, I haven’t been able to create and test any test transactions.
Please test on a live site and let us know if the issue with payment gateway/s persists.
Do let us know how that goes and if you need any further help from us.
Hey @solstudioim & @wpnomad
So I have now tested again on a live site. I deactivated all the plugins except WooCommerce and WooCommerce Payments. I changed the theme to the Storefront theme.
I went to the checkout and was able to enter in the test card payments (so that’s good) but the error is still showingIf it helps, this is the URL
https://mamadeeproducts.co.uk/mamadee1/
Thank you so much for your help with this,
Kate
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