Error when publishing a comment

  • Resolved nlarenas

    (@nlarenas)


    1 month, 3 weeks ago

    Hi! Been using JP for a long time, but recently I change the comment section to enable the Facebook or WordPress as a commenting alternative, but everytime someone tries to post one, they will get this error:

    “Token de seguridad no válido”

    Or in English something like: Security token not valid”

    Any idea what is that about an a possible fix for it?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Mehdi Benchalal

    (@muffinpeace)

    1 month, 3 weeks ago

    Hi @nlarenas,

    I can see you mentioned that your users are having issues connecting their Facebook/WP account for the commenting feature; however, I tested on our website and my Facebook account was authenticated successfully.

    Can you ask them to try within an incognito window/tab of their browser? They may also try to clear the cache of their browser.

    Let us know how this goes.

    Thread Starter nlarenas

    (@nlarenas)

    1 month, 3 weeks ago

    Sorry, forgot to mention that the issue is when publishing a comment only with email.

    Mehdi Benchalal

    (@muffinpeace)

    1 month, 3 weeks ago

    Hi @nlarenas

    Thank you for clarifying that. I can see that your website’s layout is broken when using the email option, so the “comment” button is not appearing. I’d suggest trying to switch to another theme, such as Twenty Twenty-Four and checking the form again. If it appears normally and shows the “Comment” button, then your current theme is the culprit, and you’ll have to contact the theme developer.

    You can also disable all other plugins in case a caching plugin is interfering and hiding the “Comment” button.

    Let us know what you get with those adjustments.

    Thread Starter nlarenas

    (@nlarenas)

    1 month, 3 weeks ago

    I cant replicate the hidden button you mention, could you please share a screenshot?

    Thank you!

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    1 month, 3 weeks ago

    Hello @nlarenas,

    Thanks for getting back to us.

    I was able to see the notice saying Nonce verification failed when trying to comment on your your post using an email address. That said, I was intermittently having issues accessing the comment button, just like my colleague mentioned before. See screenshot below:

    —

    Screenshot Link: https://d.pr/i/8Yhg02

    Could you please tell us if you are seeing the same issues once you have reverted to a default theme and disabled all plugins except Jetpack? You can use a plugin like the Health Check and Troubleshooting plugin to simulate a clean WordPress session with all other plugins disabled and a default theme used.

    You can read more on that here: https://jetpack.com/support/troubleshooting-plugin-and-theme-conflicts/.

    Look forward to hearing from you!

    Thread Starter nlarenas

    (@nlarenas)

    1 month, 3 weeks ago

    Thank you! After deactivating all plugins I find out that the issue is related with the Antispam Bee plugin that I use to control spam. Any advice or should I try contacting them?

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    1 month, 3 weeks ago

    Hi @nlarenas,

    Given that the issue appears to be related to the Antispam Bee plugin, I’d recommend reaching out directly to the plugin’s authors for assistance: https://wordpress.org/support/plugin/antispam-bee/#new-topic-0

    They might be able to provide a specific solution or update to their plugin that resolves the conflict.

    In the meantime, you might want to check within the Antispam Bee settings to see if there’s an option that could be causing this.

    Also, if you haven’t yet, consider looking through their documentation or support forums for similar issues and possible solutions.

    Thank you!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 month, 1 week ago

    Hi @nlarenas,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter nlarenas

    (@nlarenas)

    1 month, 1 week ago

    Sure, I had to delete my spam control plugin to make JP comments work.

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    1 month ago

    Thanks for the update @nlarenas!

    That said, have you ever experimented with Jetpack’s Anti-spam solution as an alternative to the third-party anti-spam plugin you just disabled?

    Since you already have Jetpack installed and configured on your site, enabling the anti-spam feature should be straightforward.

    We have a guide on how that works here: https://jetpack.com/support/jetpack-anti-spam/.

    Hope this was helpful! Please let us know if you have additional questions.

    Thread Starter nlarenas

    (@nlarenas)

    1 month ago

    that one is not free, that is the issue. Thank you!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    1 month ago

    Hey @nlarenas,

    You’re correct, that is not a free product for you given the commercial nature of your site – sorry for the confusion!

    If you are interested in our anti-spam solution in the future, you are welcome to contact us directly via email—we are not allowed to discuss pre-sales opportunities in a public forum.

    Other than that, let us know if there’s anything else we can do for you as far as the initial request is concerned 🙂

Viewing 12 replies - 1 through 12 (of 12 total)
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