Failure with Math Captcha

  • Resolved mozzie156

    (@mozzie156)


    10 months, 2 weeks ago

    Hi,

    for a few days now, everytime I try to login into wordpress backend the following error appears:
    “You did not solve the math problem correctly. This is used to fight spam when Jetpack’s Brute Force Attack Protection API is not available. Please use your browser’s back button to return to the login form, use “Refresh” to generate a new math challenge, and try to login again.”

    Neither refreshing nor back button would help. The math problem is always the same. the numbers don´t change.

    Pls let me know how to fix it and how to deactivate this math captcha.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor njweller

    (@njweller)

    10 months, 1 week ago

    Hey there @mozzie156! I’m sorry to hear your site is having troubles with the Brute Force Attack Protection feature, and would be happy to help out here.

    If your Jetpack is connected to a WordPress.com account, you can remotely disable the brute force protection feature here: https://wordpress.com/settings/security

    Otherwise, I would recommend opening a support ticket with Jetpack, and we can remotely disable the brute force protection module on your behalf.

    Finally, we have some troubleshooting information for the feature with instructions on how to disable the feature completely, or to allow your IP address to bypass the math requirement while still protecting your site from brute force attacks.

    Hopefully this information is useful – please let me know if you do open a support ticket, and I will ensure that it is taken care of right away!

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    10 months ago

    Hello @mozzie156

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

    rishabhraj425

    (@rishabhraj425)

    7 months, 2 weeks ago

    Hi,

    for a few days now, everytime I try to login into wordpress backend the following error appears:
    “You did not solve the math problem correctly. This is used to fight spam when Jetpack’s Brute Force Attack Protection API is not available. Please use your browser’s back button to return to the login form, use “Refresh” to generate a new math challenge, and try to login again.”

    Neither refreshing nor back button would help. The math problem is always the same. the numbers don´t change.

    Pls let me know how to fix it and how to deactivate this math captcha.

    Thanks

    i have also the same problem please solve my problem qucikly sir

    Plugin Support Chatoxz (a11n)

    (@chatoxz)

    7 months ago

    Hi @rishabhraj425, could you please start your own thread, as per the Forum Welcome guidelines:

    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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