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Resolved levinternet
(@levinternet)

1 year, 5 months ago
Hello, apologies for adding to a different thread. Now creating a new one.

I have been using JetpackCRM for some time and have not had any issues, but as I wrote previously, I have started experiencing the issue of the logo image not rendering in PDF invoices. My host is 20i, and I don’t know of any changes there that I have been able to identify.

The image in question is this one – https://internotable.com/wp-content/uploads/2021/11/InterNotableLogo.png – but I have tried a few other images, all with the same result.

Regarding the questions in your email, the issue only occurs on PDFs, and do appear correctly in emails/in the Client Portal (though the latest version of Divi has broken the client portal :-P, which I am pretty sure is unrelated).

Here is a link to what the PDF looks like: https://internotable.com/wp-content/uploads/2023/03/No-Image-Invoice.png

Your original response email below:

Hi @levinternet ,

I grabbed your image, but would you mind starting a new thread? You may have a similar issue but a different root cause for it, so we try not to mingle threads.

Would you also let us know:
- can you link to a screenshot of the error you’re seeing, if you’re seeing an error? (or is the logo just not showing?)
- does this only occur on PDFs? That is, does the image appear correctly in emails/in the Client Portal?

Viewing 6 replies - 1 through 6 (of 6 total)

Cena (a11n)
(@cena)

1 year, 5 months ago
Hi @levinternet,

No worries at all, and thank you! 🙂

I added your logo to an invoice, and it seems to be working for me in PDF:

Screenshot Link: https://cloudup.com/cScQgEIqJoI

So, hm. Just to make sure we’re on the same page, this was working, but now isn’t, correct?

Quick check:
- do you have .png selected in wp-admin/admin.php?page=zerobscrm-plugin-settings under Accepted Upload File Types:?
How did you upload the logo? Did you upload it via an invoice, or did you set it in /wp-admin/admin.php?page=zerobscrm-plugin-settings&tab=bizinfo ?

This issue often seems to result from a plugin conflict (possibly Divi, as you mentioned in re: Client Portal) but I’ve also seen it with iThemes Security (an unidentified setting will cause this), and others.

Would you try turning off everything aside from WooCommerce and JetpackCRM and see if that fixes the PDF issue? If it does, that will confirm a conflict. Turn each plugin back on one at a time, testing the PDF. Once it stops displaying the logo, you’ll know which plugin is causing the issue.

Let us know what you find, and we’ll go from there.

Best,

Cena
Thread Starter levinternet
(@levinternet)

1 year, 5 months ago

Hello again,

I followed all of your checks and suggestions, and also uploaded a new logo via the settings, and then changed the theme, but get the same result.

For now, I’ve just created a copy of the template that leaves out the logo instruction.

I’ll reach out to 20i about the allow_url_fopen issue mentioned in the other thread.

JS (a11n)
(@julesomattic)

1 year, 5 months ago

I’ll reach out to 20i about the allow_url_fopen issue mentioned in the other thread.

Great, let us know the results of that.

Jay
(@bluejay77)

1 year, 4 months ago

Hi @levinternet,

Just checking in to see if you were able to reach out to 20i?

Thread Starter levinternet
(@levinternet)

1 year, 4 months ago

Hi Jay,

Yes indeed, after running through WP Healthcheck, I found that in addition to the Logo rendering issue, Rest API calls and Crons were not running on the site. When I checked some subdomain sites, the issue did not occur, which gave further evidence that it was site specific.

So, I reached out to 20i, and sure enough, their system had limited Rest API calls. They made some sort of adjustment on their site and lo and behold, the PDF Logo rendering issue was resolved.

Thanks so much for following up! I’ll mark this thread as resolved.

Alba (a11n)
(@ctdealba)

1 year, 4 months ago

Hi @levinternet

That’s wonderful to hear! Thanks for lettings us know. 🙂

If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

Best,
Alba