Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
@jeannius88 Thanks for getting in touch! I pulled a random sampling of your subscribers and every single one received the email notification of your most recent post linked above based on our logs.
Since we’ll need to get a list of emails from you of those subscribers that didn’t receive the email notification (because you don’t want to share those publicly) – could you contact us via this contact form and mention this thread? Also give us that list of email addresses that didn’t get the notice and we’ll be able to take a closer look.
Let us know if you have any questions. Otherwise, we’ll wait to hear back from you via email. Thanks!
Hello, it looks like the emails and publicise content did eventually go out, however it was a 2-3 hour delay from when the post was scheduled. I’ve noticed this happening with my previous posts as well, is there any reason why?
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
Scheduling posts is a tricky one. It’s possible with your site install and configuration that new post data isn’t synced to our servers immediately upon publication – which is what triggers your email and Publicize actions.
We don’t really have any way to troubleshoot a delay in these going out – we can only see if it works or if it doesn’t and in your case they are going out as expected.
If you have a post that does not go out to your subscribers or via Publicize, get in touch with us using the Contact Form link above with the information I requested and we’ll be happy to take a closer look.
Since things are working, we’ll mark this resolved for now.
