Jetpack statistics non commercial 0 euro

  • Resolved henriette1982

    (@henriette1982)


    1 month ago

    Dear Jetpack,this morning I was unpleasantly surprised to see that the stats are locked now. I am a non commercial site. I have no ads so I out the slider on 0 euro. But even on 0 euro Jetpack wants credit card details and I don’t have a credit card. So how can I get my stats back??

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Leah (a11n)

    (@lerrtle)

    1 month ago

    Hi @henriette1982,

    Thanks for reaching out.

    But even on 0 euro Jetpack wants credit card details and I don’t have a credit card. So how can I get my stats back??

    When you’re on the checkout page for your non-commercial Jetpack Stats license, you should be able to select the option to add payment information later. But it looks like maybe you’ve already figured that out! I checked your account and looks like you successfully added a Jetpack Stats (Free non-commercial license) plan to the site http://www.reisoverdegrens.nl.

    Could you let us know if you can access your stats now? If not, we can do some more troubleshooting.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    3 weeks, 4 days ago

    Hi there, @henriette1982,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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