Hello, I do not receive an e-mail from the contact form I have added to a page. It shows up on the feedback page in the WP panel. But the e-mail is not coming. SMTP installed.
Can you help me?
Also… It appears in the WP panel seamlessly every time a form is submitted, right?
What is the Email Log plugin saying? Are emails being sent?
I’d recommend disabling your custom SMTP setup and then testing when using the default WordPress settings. When you do that, do you receive an email? Does anything show up in email log?
As you said, I disabled the SMTP plugin first. I filled out the form and sent it. The e-mail did not come. Then I activated the SMTP plugin and reviewed its settings. I sent a test email and it works. i use SMTP Mailer. Then I resubmitted the form and still no email. I cleared the cache at each step and tested it separately in incognito tab.
php version is the latest. Maybe Jetpack doesn’t support this?
I tested this with the latest version of Jetpack and PHP v8.2 and could not reproduce the issue. Using the Email Logs plugin, you can see the messages were sent:
Do you see any failures in the email logs when you enable the plugin?
If not, I’d suggest disabling all plugins other than Jetpack and seeing if you still have issues.
Okey, Email Logs plugin also confirmed that it was not sent. Then after long testing I discovered something: Disabling the SMTP plugin does not cause any problems; e-mail is coming. I think Jatpack uses its own server directly. But is it normal for this to conflict? Since I have integrated phpBB and WordPress, SMTP is not used much in WP, since the e-mail density is usually on the forum side; but sometimes it’s essential isn’t it? I did not fully understand. Did you need SMTP? I wonder if it’s working because of the remnants of a plugin I abandoned. I have crazy questions in my head. 😀
The Jetpack Contact form uses wp_mail() to send emails. It’s the same function WordPress uses to send you to comment notifications or notifications about new users registering on your site. Are you getting those notifications?
The problem is that it seems to conflict with Jetpack SMTP plugins. Hey, why not add a simple SMTP feature to Jetpack. Thus, there is no need for external plugins.
