Hello @legendarydesign,
This is Abrar from the Directorist Support team.
We appreciate your feedback and understand your frustration about your thoughts on the current limitation of the plugin. We sincerely apologize for all the confusion regarding the customization.
Though the feature you mentioned is not available directly by default, we can provide a custom implementation to get the feature for you.
We provided a response regarding this on the ticket asking for details to assist you further. Please respond accordingly. The range fields you mentioned are primarily designed for filter options, which might have caused some confusion. Therefore, providing details will be greatly appreciated.
Moreover, we are working really hard to provide our customers with support and response in a timely manner. Your cooperation and support are greatly appreciated.
Warm Regards,
@legendarydesign Directorist is configurable and customizable enough. You have missed the real issue of Directorist plugin, which is BUGS not fixed.
I will agree that the support is kind of “hit and miss”, still with little work you can overcome this.
@dimalifragis that may be your assessment of it. It certainly isn’t mine. Its not at all customisable. A lot of the blocks are pre-built with various features restricted because of this.
abrar00 yes thank you, you have tried your best to help. And I don’t actually believe its your fault, per se. I just believe the plugin is really aimed at the basic side of web development and allows little to no advanced customisation which is a shame.
Dear @legendarydesign,
We truly empathize with your situation. It’s important to recognize that every product in the market, including ours, is designed with a general perspective in mind for the users. However, the beauty lies in the fact that there’s always room for customization to tailor the product to your specific needs.
At Directorist, we pride ourselves on being customer-centric and dedicated to going the extra mile to ensure our users’ satisfaction. We’ve helped numerous customers with customization requests, ensuring they get the exact features they desire. Your requirements are imperative to us, and we’re more than willing to assist you further in any way we can.
Your happiness is our priority, and we sincerely hope you’ll consider giving us the opportunity to make your experience with Directorist as fulfilling as possible.
Best regards,
@legendarydesign You are correct about support and customization. They have issue in their theme, I created ticket 6 days ago and and it’s been 5 days from last reply received. They even don’t understand the issue, solving is really far from their capacity.
Dear @jigarprajapati,
Thank you for bringing this to our attention. This is not the usual and expected case with our support team. Every issue must be addressed at the earliest convenience, and we apologize for the delay and any inconvenience this has caused you.
We want to investigate your case deeply and ensure it is resolved promptly. Could you please share the email address or username you used to create the ongoing ticket? This will help us locate your ticket quickly and provide the necessary assistance.
We appreciate your patience and understanding.
Best regards,
Is there a way I can provide detail without publicly visible?
Dear @jigarprajapati,
I’m sorry, but it is not possible. You can only share the username or the email address with which you created the ticket. We can communicate further in that ticket.
Thank you for your understanding.
Best regards,
