requires_payment_method & payment_intent_unexpected_state

We are using woo subscriptions and customer renewals have just started coming in but we are seeing them fail. In Stripe we see this:

payment_intent_unexpected_state
You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method.

Customers have ticked to save their card details and I have signed in to a few accounts to confirm this but the log still shows:

[message] => You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method.
[type] => invalid_request_error

Here is my full system report – what more can we do?

### WordPress Environment ###

WordPress address (URL): https://nutfielddairy.co.uk
Site address (URL): https://nutfielddairy.co.uk
WC Version: 6.3.1
REST API Version: ✔ 6.3.1
WC Blocks Version: ✔ 6.9.0
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.2.1
Log Directory Writable: ✔
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 100000
cURL Version: 7.81.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.7.37
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.3.0
WC Database Prefix: RQMTU0ZB_
Total Database Size: 23.03MB
Database Data Size: 15.77MB
Database Index Size: 7.26MB
RQMTU0ZB_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
RQMTU0ZB_woocommerce_order_items: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
RQMTU0ZB_woocommerce_order_itemmeta: Data: 1.50MB + Index: 0.59MB + Engine InnoDB
RQMTU0ZB_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
RQMTU0ZB_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_actionscheduler_actions: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
RQMTU0ZB_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_actionscheduler_logs: Data: 0.39MB + Index: 0.30MB + Engine InnoDB
RQMTU0ZB_ac_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_comments: Data: 0.30MB + Index: 0.38MB + Engine InnoDB
RQMTU0ZB_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_options: Data: 5.36MB + Index: 0.28MB + Engine InnoDB
RQMTU0ZB_postmeta: Data: 2.48MB + Index: 2.88MB + Engine InnoDB
RQMTU0ZB_posts: Data: 0.47MB + Index: 0.16MB + Engine InnoDB
RQMTU0ZB_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_revslider_slides: Data: 0.38MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_usermeta: Data: 0.46MB + Index: 0.25MB + Engine MyISAM
RQMTU0ZB_users: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
RQMTU0ZB_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_wc_order_product_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
RQMTU0ZB_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
RQMTU0ZB_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
RQMTU0ZB_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wdap_backups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
RQMTU0ZB_wdap_collection: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
RQMTU0ZB_wfconfig: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
RQMTU0ZB_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
RQMTU0ZB_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
RQMTU0ZB_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
RQMTU0ZB_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
RQMTU0ZB_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
RQMTU0ZB_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wpforms_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
RQMTU0ZB_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
RQMTU0ZB_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 148
cms_block: 25
customize_changeset: 1
nav_menu_item: 26
page: 15
post: 4
product: 45
revision: 25
shop_order: 205
shop_order_refund: 11
shop_subscription: 170
wapf_product: 4
woodmart_sidebar: 1
woodmart_slide: 3
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

Advanced Product Fields Pro for WooCommerce: by StudioWombat – 1.9.6
Classic Widgets: by WordPress Contributors – 0.3
Hide Default WooCommerce Category: by Caleb Burks – 1.0.0
WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
Slider Revolution: by ThemePunch – 6.5.19
Toolbox for WooCommerce Subscriptions: by Shop Plugins – 1.4.22
WooCommerce All Products For Subscriptions: by SomewhereWarm – 3.1.18
WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.12.0
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Print Order List: by WP Overnight – 1.8.0
WooCommerce Subscriptions: by WooCommerce – 4.0.2
WooCommerce: by Automattic – 6.3.1
Woodmart Core: by  – 1.0.32
WPForms: by WPForms – 1.7.1.2

### Inactive Plugins (3) ###

Better Search Replace: by Delicious Brains – 1.3.4
Really Simple SSL: by Really Simple Plugins – 5.3.0
User Role Editor: by Vladimir Garagulya – 4.61.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔

### WC Pages ###

Shop base: #5 - /shop/
Basket: #6 - /basket/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #3050 - /terms-conditions/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: http://xtemos.com
Child Theme: ✔
Parent Theme Name: Woodmart
Parent Theme Version: 6.3.3
Parent Theme Author URL: http://themeforest.net/user/xtemos
WooCommerce Support: ✔

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://nutfielddairy.co.uk
Subscription Statuses: wc-active: 138
wc-pending-cancel: 3
wc-pending: 2
wc-on-hold: 26
wc-cancelled: 1

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United Kingdom (UK)

### Subscriptions by Payment Gateway ###

Stripe: wc-active: 138
wc-cancelled: 1
wc-on-hold: 26
wc-pending: 2
wc-pending-cancel: 3

### Payment Gateway Support ###

Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

### All Products for WooCommerce Subscriptions ###

### Action Scheduler ###

Canceled: 2
Oldest: 2022-03-29 20:04:56 +0000
Newest: 2022-03-29 20:16:24 +0000

Complete: 1,677
Oldest: 2022-03-18 10:11:54 +0000
Newest: 2022-03-30 08:26:35 +0000

Failed: 2
Oldest: 2022-03-18 10:14:43 +0000
Newest: 2022-03-29 22:06:50 +0000

In-progress: 1
Oldest: –
Newest: –

Pending: 165
Oldest: 2022-03-30 08:29:06 +0000
Newest: 2022-04-23 18:07:00 +0000

### Status report information ###

Generated at: 2022-03-30 08:27:39 +00:00