• Resolved mosartconstruction

    (@mosartconstruction)


    Hello,

    After successfully restoring from a backup, the menu for the mobile version of the site stopped closing after a link is selected.

    Any suggestions on how to fix the issue, or why it happened when at the time of backup it worked fine?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi @mosartconstruction,

    It sounds like the mobile menu issue you’re experiencing may be related to a JavaScript or theme-related conflict, especially if it was functioning correctly at the time of the backup.

    Here’s what you can do to troubleshoot the problem:

    1. Clear your site’s cache if you are using a caching plugin, and also clear the browser cache on your mobile device to ensure you are seeing the latest version of the site.
    2. Test the site with a default theme (like Twenty Twenty-One) to see if the issue persists. If the menu works with the default theme, the problem might be with your current theme.
    3. Inspect the site using the browser’s developer tools on a mobile view to see if there are any JavaScript errors being reported in the console.

    Let me know what you get with those steps.

    Best,

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi @mosartconstruction,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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