Server blocked for jetpack.com

  • Resolved flyinggrandpaverlag

    (@flyinggrandpaverlag)


    1 year, 1 month ago

    I have the problem that I can’t connect to Jetpack and because of that Woocommerce doesn’t work properly either. I always get a cURL Error 28 and run into a time out after 5000 milliseconds.
    My host has told me that my server has been blocked by Jetpack.com. Why is this happening and how can I fix this?

    My server is running on PHP 8.1.20 and cURL version 8.1.2 OpenSSL/1.1.1t
    Domain: https://www.flyinggrandpa.ch

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • JS (a11n)

    (@julesomattic)

    1 year ago

    I’d suggest contacting your hosting provider and asking them to check their security logs for any blocked requests to the xmlrpc.php file on your site, using the Jetpack by WordPress.com user agent.

    You can also ask them to allow our IP addresses listed here: https://jetpack.com/support/how-to-add-jetpack-ips-allowlist/

    Please note that these IP addresses could change (or more could be added) at any time, which could break your connection to Jetpack. For this reason, we actually discourage whitelisting specific IPs, although with some hosts it may be the only option.

    Let us know how that goes!

    Plugin Support Joseph B. (a11n)

    (@tamirat22)

    1 year ago

    Hello @flyinggrandpaverlag

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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