[SOLVED] Slow support and broken features

  • Beboz

    (@beboz)


    1 month ago

    #### Review modified because the issue has been fixed ####

    It is now too late for me to go back and ask for a refund (my project is in an advanced state), but I am very disappointed that some features (in particular that of being able to freely order the forms), indicated explicitly and clearly on the website of the plugin (“I Want to Change the Order the Forms Appear in the Grid” paragraph into “How to Use the New Give Donation Form Grid” page), in reality they are absolutely not functional.

    Contacting support, with rather slow responses (waiting up to 7 days for a response devoid of useful content), felt like I was talking to someone who had no idea about the topic and features of the plugin. Vague answers and no technical expertise on the plugin: someone very far from the developer team appears to be answering, which is very frustrating.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    1 week, 4 days ago

    Hi, Alberto.

    I’ve spent some time trying to figure out why reordering forms were not working, and now, using the latest version of GiveWP alongside the latest version of the Intuitive Custom Post Order plugin, it’s working for me. I’m not sure if it was a temporary glitch or something else, but it is now working.

    I believe I can provide better support for users like you. Unfortunately, I overlooked your ticket and didn’t act as quickly as I had hoped. I will reach out to you through Priority Support to investigate what is happening on your site.

    Looking forward to helping you get to the bottom of this!

    Thread Starter Beboz

    (@beboz)

    1 week, 1 day ago

    Thanks Mathias, everything actually works correctly now and I thank you. It may be that the problem was generated by the external plugin that makes the custom sorting work.

    There is still a bit of doubt about the quality of the first assistance, which treated me – with somewhat slow times – as if that was a non-existent feature and not something that was not working.

    But good that everything is resolved. I have edited my review

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