Too many issues (edited)

  • trellalb

    (@trellalb)


    9 months, 1 week ago

    I<span style=”text-decoration: underline;”>’m editing the old review</span> because the support team has reached back to me, and their support person Matheus truly went far and beyond to fix the issues, now i do still stay that the plugin has more potential, like it would totally be 5+ stars if there is a better styling system for the form, and better integration with Elementor, all the problems i had required reaching out to support.

    One VERY good aspect about this plugin is that it is reliable, unlike integrating stripe and paypal directly or manually and suffer with card testers.

    So thank you guys for the support

    Although the plugin is useful but styling it and other features is a total nightmare, like the goal doesn’t show, and the plugins on elementor do not work like they should, when you try to migrate an existing form to the new visual builder form it doesn’t work…

    My most recent issue was that the goal bar isn’t moving even when donations are coming, tried removing the cache and all possible solutions none worked, and their support is so bad they rarely reply and when they reply they ask you for steps that are hard and can take ages.

    At our charity we are thinking of finding another way to process donations

    • This topic was modified 9 months ago by trellalb. Reason: issue fixed
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  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    9 months ago

    Hey @trellalb!

    I just dug in a bit in our priority support channel, here. It’s super-concerning to me that you cite “bad” support. We pride ourselves on the fact that every support ticket gets an answer in 2-4 business hours, and every issue is resolved within 3 business days. It’s not just a thing we say: we really do it!

    In fact, I found a reply *from you* back in March:

    …actually one of the delightful surprises of GiveWP is that it is very well documented, and we can still link our US PayPal even if we are currently working from Turkey where Paypal is not active, we didn’t have to wait until we are back to do it.

    Also GiveWP layout helped us increase the amount donors give, so thank you for that, we do have to say that my team and myself are very pleased with what we got so far.

    And every issue I see there in your ticket history got that promised 2-4 hour first response, and was resolved within 3 business days, with the exception of the current issue that we’re actively helping you with.

    I totally get that the issue you’re currently dealing with is frustrating, and we’re committed to resolving it alongside you.

    Also, you mention styling it being difficult. I assume that means you’ve not used the New Visual Form Builder. Because it’s *remarkably* easy to style with CSS. I’d be happy to hop on a call with you and show you that functionality.

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