Trying to get Jetpack Backup working

  • Resolved marcusd001

    (@marcusd001)


    8 months, 3 weeks ago

    Just purchased the Jetpack Backup plugin a few days ago and so far can’t get it working with a poor error message – “An error occurred. Please try again.”. I’ve verified that I can access the xmlrpc.php file and that its only got the single line and no line spaces. (https://isgovern.com/xmlrpc.php)

    I do have Cloudflare in front, but tested without it (pausing the site), also added all the IP addresses for whitelisting and tried removing plugin and adding again, no avail.

    I also have paid support, but so far after days, no reply – which isn’t positive.

    My hosting company has had a look at the configuration, can’t find any issues, even restarted the server.

    Anyone have any other suggestions? I’ve seem to have tried every remediation I can find with no avail.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    8 months, 1 week ago

    Hello there – I found you have a ticket with us. I have increase the priority of the ticket and you should get the reply soon from our side.

Viewing 1 replies (of 1 total)
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