• Resolved bexmarie

    (@bexmarie)


    The website is unable to connect to Jetpack. The error received is “There was a problem connecting this site to WordPress.com: “The Jetpack server was unable to communicate with your site https://nancyc38.sg-host.com [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/””

    I also get a generic error, “An error occurred. Please try again.” when I click any “Setup Jetpack” button.

    In WooCommerce settings there is a box at the top “Connect Jetpack to activate WooCommerce Shipping & Tax” and when I click the “Connect” button I’m redirected to a Jetpack page in the admin area that gives me the same unable to connect error.

    I have uninstalled Jetpack and reinstalled – that did not solve the issue.

    I have contacted the hosting company and they said they do not block connections to wordpress.com. I have other sites on the same host without any issues connecting jetpack

    I have purged caches

    The site has jetpack 12.3

    WooCommerce Status Report:
    WordPress Environment WordPress address (URL): http://nancyc38.sg-host.com
    Site address (URL): http://nancyc38.sg-host.com
    WC Version: 7.8.2
    REST API Version: ✔ 7.8.2
    WC Blocks Version: ✔ 10.2.4
    Action Scheduler Version: ✔ 3.5.4
    Log Directory Writable: ✔
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: ✔ Server Environment Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.85.0
    OpenSSL/3.0.9 SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database WC Database Version: 7.8.2
    WC Database Prefix: rcc_
    Total Database Size: 22.60MB
    Database Data Size: 20.52MB
    Database Index Size: 2.08MB
    rcc_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rcc_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rcc_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rcc_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rcc_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    rcc_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    rcc_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    rcc_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rcc_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    rcc_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rcc_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rcc_options: Data: 4.02MB + Index: 0.06MB + Engine InnoDB
    rcc_postmeta: Data: 13.03MB + Index: 0.16MB + Engine InnoDB
    rcc_posts: Data: 2.03MB + Index: 0.06MB + Engine InnoDB
    rcc_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rcc_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_sgs_log_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_sgs_log_visitors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rcc_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    rcc_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    rcc_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rcc_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    rcc_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rcc_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    rcc_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    rcc_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    rcc_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    rcc_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
    rcc_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    rcc_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts attachment: 194
    fl-builder-template: 7
    nav_menu_item: 16
    page: 10
    post: 1
    product: 25
    product_variation: 6
    revision: 71
    wcpa_pt_forms: 1
    wp_global_styles: 3
    wp_template: 1
    wpforms: 2 Security Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔ Active Plugins (13) Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.7.1
    Smash Balloon Instagram Feed: by Smash Balloon – 6.1.5
    Jetpack: by Automattic – 12.3
    Kadence Pro - Premium addon for the Kadence Theme: by Kadence WP – 1.0.11
    Kadence Shop Kit: by Kadence WP – 2.0.21
    MC4WP: Mailchimp for WordPress: by ibericode – 4.9.5
    SiteGround Optimizer: by SiteGround – 7.3.3
    SiteGround Security: by SiteGround – 1.4.5
    WooCommerce Custom Product Addons Free: by Acowebs – 3.0.1
    WooCommerce Payments: by Automattic – 6.1.1
    WooCommerce Shipping & Tax: by WooCommerce – 2.2.5
    WooCommerce: by Automattic – 7.8.2
    WPForms Lite: by WPForms – 1.8.2.2 Inactive Plugins (0) Dropin Plugins (2) advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached Settings API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5) Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: ✔
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages Shop base: #88 - /shop/
    Cart: #89 - /cart/
    Checkout: #90 - /checkout/
    My account: #91 - /my-account/
    Terms and conditions: ❌ Page not set Theme Name: Kadence
    Version: 1.1.40
    Author URL: https://www.kadencewp.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates Overrides: – Subscriptions WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://nancyc38.sg-host.com
    Subscriptions-core Library Version: 5.7.2
    Subscription Statuses: –
    WooCommerce Account Connected: ✔ Yes
    Active Product Key: ❌ No Store Setup Country / State: United States (US) — California Subscriptions by Payment Gateway Payment Gateway Support Cash on delivery: products Admin Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page Disabled Features: core-profiler
    minified-js
    new-product-management-experience
    product-variation-management
    settings
    async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-07-12 13:51:38 -05:00
    Options: ✔
    Notes: 86
    Onboarding: skipped WooCommerce Payments Version: 6.1.1
    Connected to WPCOM: No
    Blog ID: -
    Account ID: - Action Scheduler Complete: 58
    Oldest: 2023-06-24 10:01:57 -0500
    Newest: 2023-07-11 09:23:47 -0500 Failed: 58
    Oldest: 2022-10-31 09:31:13 -0500
    Newest: 2023-05-30 14:57:07 -0500 Pending: 5
    Oldest: 2023-07-12 08:43:42 -0500
    Newest: 2023-07-17 02:37:10 -0500 Status report information Generated at: 2023-07-11 09:57:06 -05:00
    `

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter bexmarie

    (@bexmarie)

    Issue resolved:

    In case anyone else runs into this – the issue in this case was a security plugin setting which disabled XML-RPC.

Viewing 1 replies (of 1 total)
  • The topic ‘Unable to connect to website’ is closed to new replies.