Report Unsolicited Packages or Brushing Scams

Third-party sellers are prohibited from sending unsolicited packages to customers. If you receive a package that you did not order and is not a gift, report it immediately.

When a customer receives a package they didn't order, it may be a scam called "brushing". "Brushing" scams occur when bad actors send packages to publicly available names and addresses.

If you receive a package or item, that you didn't order, first confirm that it was not a gift that was sent to you and check with friends and family to see if they ordered the package. If you confirm that the package addressed to you, wasn't ordered by you or anyone you know, report the package online by going to the Report Unwanted Package form.

You can also contact Customer Service who will support you in reporting the issue to the investigations team. Please provide the following information:

• • Number of unwanted packages received.
  • A tracking number from at least one of the packages (found on the shipping label)
  • Photo of at least one shipping label (optional).
  • Any additional information to assist the investigation.

You don't need to return the item.

Amazon investigates reports of "brushing" and takes the appropriate action on bad actors that violate our policies. Amazon may suspend or remove selling privileges, withhold payments, and work with law enforcement.