Top critical review
3.0 out of 5 starsDecent audio - Died after 9 months
Reviewed in the United States on June 18, 2024
[Customer Service]
I contacted customer service and they were very helpful.
There was a manufacturer's warranty.
I shipped the speaker back to them (pre-paid shipping label, I had to provide the box).
They shipped me a replacement.
Sometimes products die for no reason.
Hopefully this was a fluke.
Sony used to be known for high quality.
These days, there are very few companies you can trust to make good products.
----- Original review below -----
[Setup, Looks, and Options]
Device looks simple and sleek. Easy to use. Lots of options for different sound themes (Movie, Music, etc). Easy set up, just plug and go.
[Audio]
For the price, it's a nice step up from TV speakers. Nothing amazing but very decent.
[Device quality]
This is what earned the 1 star. The device died just under 9 months of light usage; only watched an hour a night at bedtime a few nights a week. It worked one night, the next it was dead. Tried different cables (optical and HDMI). Tried bluetooth. Hooked it up to a different TV. Did a factory reset. Nothing. I'm checking for a manufacturer's warranty.